Owner Relations Manager

Better Talent by Laveer & Co.; Panama City Beach (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Life insurance

Dental insurance

Vision insurance

Long term disability insurance

Short term disability insurance

Job summary

A leading property management company in Florida seeks an Owner Relations Manager to liaise with homeowners, ensuring excellent service and strong relationships. The ideal candidate will have 1-2 years of experience in relationship management, proficiency in Microsoft Office, and strong communication skills. This role offers an annual salary ranging from $45,000 to $60,000, bonuses based on performance, and comprehensive benefits including health and paid time off.

Qualifications

• 1-2 years experience in relationship management and customer service.
• Proficiency in Microsoft Office 365 required.
• Strong written and verbal communication skills essential.

Responsibilities

• Serve as primary contact for homeowners, building strong relationships.
• Manage onboarding process for new properties.
• Collaborate with internal teams to deliver solutions.
• Conduct outreach campaigns to meet homeowner needs.
• Tour properties regularly to maintain knowledge of amenities.

Skills

Relationship building

Attention to detail

Strong communication skills

Problem-solving ability

Tools

Microsoft Office 365

Job description

Company Overview

RealJoy aims to attract, hire and cultivate the area's best talent! Since 2009, RealJoy Vacations has provided property owners with peace of mind and our guests with vacation experiences that feel like a true home away from home. With local expertise located in Panama City Beach, we take pride in offering more than accommodations. We live by our mission “Because you Matter” and our values: Be Respectful, Be Excellent, Be Accountable, Be a Leader — Be REAL. These values guide every interaction with our owners, guests, and employees.

We’re also proud to be an Equal Opportunity Employer that welcomes individuals from all backgrounds.

Benefits Of Joining Our Team

• Faith-Based Values: A company culture rooted in respect, excellence, accountability, and leadership.
• Supportive Team Environment: Collaborate with colleagues who value relationships, teamwork, and community.
• Opportunities for Growth: Join a fast-growing company where you can build your career in vacation rental management.

Position Summary

We’re seeking a dedicated, relationship-focused Owner Relations Manager to serve as the trusted liaison between our company and the homeowners who partner with us. In this role, you’ll combine clear communication and strong organization to ensure every owner feels informed, supported, and confident in their investment. From onboarding new properties and coordinating with internal teams to addressing concerns with professionalism and follow-through, you’ll play a central role in the owner experience — building lasting relationships while helping operations run smoothly across the portfolio.

Responsibilities

• Serve as the primary point of contact for homeowners, building strong relationships and resolving issues promptly and professionally.
• Manage the full onboarding process for new properties— from contract execution through launch— including scheduling services, coordinating photography, and creating listings.
• Partner with internal teams (Revenue, Operations, Maintenance, Marketing, and Guest Relations) to deliver timely, effective solutions.
• Coordinate with vendors and maintenance teams to obtain bids, secure approvals, and ensure completion of repairs and upkeep.
• Conduct targeted outreach campaigns to identify homeowner needs and report on outcomes.
• Tour properties regularly and maintain detailed knowledge of amenities, policies, and procedures.
• Collaborate with homeowners, HOAs, and on-site managers to support compliance and smooth operations.
• Contribute to owner satisfaction and retention through proactive communication and high-touch service.

Qualifications

• 1-2 years experience in building strong relationships, being able to deliver tough messages and attention to details for documentation.
• Proficiency in Microsoft Office 365 (Word, Excel, PowerPoint).
• Ability to manage multiple priorities in a fast-paced, service-driven environment.
• Strong written and verbal communication skills with a customer-focused mindset.
• Demonstrated reliability, organization, and problem-solving ability.
• Physical ability to travel to properties, sit/stand for extended periods, and occasionally lift up to 50 lbs.
• Valid driver's license and reliable transportation.
• Availability to work a 5-day schedule between 8 AM–6 PM, including weekends and on-call shifts as business needs require.

Compensation & Benefits

Annual Salary: $45,000 - $60,000

Bonus: In addition to base compensation, this role offers the opportunity to earn a KPI-driven bonus based on measurable success in owner satisfaction, retention, onboarding efficiency, and portfolio performance, rewarding you directly for the impact you make. Bonus structure and payout frequency will be communicated upon hire and are subject to company policy.

Benefits

• Paid time off
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
• Long term disability insurance
• Short term disability insurance

Schedule

5 days per week, typical hours between 8 am to 6 pm. Weekend and on-call availability is essential. Schedule may vary to support owner issues, onboarding timelines, and operational demands.