Owner Onboarding & Education Specialist

Travel + Leisure Co.; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Paid time off

Job summary

Travel + Leisure Co. is seeking an Owner Onboarding Representative to drive a smooth onboarding experience for new and existing owners.

The role focuses on delivering sales document presentations, providing private or group education on club products, and ensuring high service standards. You will collaborate with the OO Manager to identify training needs, support sales compliance, and help achieve retention and rescission goals while maintaining strong communication with owners and internal

Qualifications

• Bachelor's degree or equivalent combination of education and directly related experience.
• Excellent verbal and written communication and interpersonal skills.
• Ability to prioritize and organize tasks.
• Ability to influence.
• Strong conflict management skills.

Responsibilities

• Review and Complete legal and sales related documents with owners following established process/guidelines (50% time)
• Provide Owner Education to owners through topic curriculum in a private one on one setting or group education sessions on all aspects of the club products and offer guidance in maximizing their vacation ownership.
• Identify and communicate patterns, trends, training opportunities and compliance concerns to OO Manager (10% of time)
• Provide training for the sales team in product knowledge, sales document content, and sales compliance as needed (5% of time)
• Coordinates the logistics and reporting functions for all educational events & materials, collaborates with in house marketing, sales and resort team to optimize educational session attendance (5% of time)

Skills

Verbal communication

Written communication

Customer service

Sales support

Education

Bachelor Degree or equivalent

Florida Real Estate License

Tools

Workday courses

Sales Training

Job description

Travel + Leisure Co. is seeking an Owner Onboarding Representative to drive a smooth onboarding experience for new and existing owners.

The role focuses on delivering sales document presentations, providing private or group education on club products, and ensuring high service standards. You will collaborate with the OO Manager to identify training needs, support sales compliance, and help achieve retention and rescission goals while maintaining strong communication with owners and internal