Owner Onboarding

Travel-Leisure-Co; Phoenix (AZ); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

Travel + Leisure Co. is seeking a Travel Department professional to issue airline tickets and invoices, and to uphold rigorous quality control processes. The role acts as a resource to travel agents, ensuring accuracy across passenger data, fares, payments, and destinations.

Responsibilities include assisting agents with fare questions, handling ticketing operations, and maintaining logs, with travel opportunities on occasion.

Qualifications

• High school diploma or GED required.
• Excellent verbal and written communication skills.

Responsibilities

• Issue airline tickets and invoices for bookings.
• Perform final quality control checks on tickets and documents.
• Maintain ticket logs and filing systems.
• Assist travel agents with questions on fares and formats.

Education

High school diploma or GED

Tools

Apollo/Focalpoint

IRIS reservations system

WorldMark resorts

Job description

We Put the World on VacationTravel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.Job SummarySupport position within the travel department responsible for issuing airline tickets and invoices while following a strict quality control process. The position is responsible for acting as a resource to agents.Essential Job ResponsibilitiesResponsibilities include, but are not limited to:Issue airline tickets and invoices for cruise, tour, car and hotel bookings. QC all PNRs to ensure accurate passenger, fare, payment, date and destination information.Works with Travel Accounting Department to ensure that all airline tickets are issued correctly, taking commission when applicable and using appropriate formats for Agency Private Fares and contract fares. Assist travel agents by answering questions about airline fares and Apollo/Focalpoint formats.Responsible for maintaining back room ticket and itinerary printers.Responsible for ensuring that agency follows ARC guidelines regarding ticket stock and other accountable documents. Perform final quality control check of tickets, documents and invoices (70% time)Process airline tickets and other documents for mailing or UPS. Responsible for maintaining ticket logs and filing cabinets. Miscellaneous administrative duties, including delivering mail and ordering supplies.Participation in special projects as needed (25% time)Performs other duties as needed (5% time)Travel RequirementsSome travel is optional (FAM trips). Trips can range from local to internationalMinimum Requirements and QualificationsEducationHigh school diploma or GEDKnowledge and SkillsAdvanced knowledge of Apollo/Focalpoint airline reservations system.Thorough understanding of airline tariffs, regulations and policies, as well as Agency Private Fares.Exceptional attention to detail.Ability to communicate with team members in a helpful, positive manner.Ability to multi-task and prioritize workloadExcellent verbal and written skillsAbility to learn quickly and apply new concepts and proceduresTechnical SkillsKnowledge of IRIS reservations system and WorldMark resorts, policies and procedures.Intermediate level skill in Microsoft Office applications, including ExcelJob Experience0-1 years leisure travel consultant experience, with a preference for experience in a contact center environment.Experience equivalent to the education requirement may be accepted in lieu of the education requirement.ComplexityLevel of decision making authority: Decisions made will generally have established and known alternatives. Appropriately uses empowerment to make prudent decisions for problem resolution More complex decisions will be sent to Supervisors for review Decisions could affect revenues and owner satisfactionLevel of autonomy: N/AImpact of incumbent's decisions on the organization: N/ASupervisory Responsibility: No direct reportsScope/Financial Responsibility: This position has a direct impact on increasing revenues of the contact centers by meeting or exceeding performance goals and providing excellent service. The position is not directly responsible for a budget.How You'll Be Rewarded:We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.MedicalDentalVisionFlexible spending accountsLife and accident coverageDisabilityDepending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)Wish day paid time to volunteer at an approved organization of your choice401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)Legal and identify theft planVoluntary income protection benefitsWellness program (subject to provider availability)Employee Assistance ProgramWhere Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.