Owner Onboarding

Travel Leisure Resort Development Inc; United States; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Life insurance

Disability

Paid time off

Job summary

Travel + Leisure Co. seeks a Travel Department support specialist to issue airline tickets and invoices with strict quality control. You will act as a resource to agents, ensuring accuracy of passenger and fare details across bookings.

Role involves assisting in dealing with airline formats, maintaining ticket logs, and performing occasional travel-related administrative tasks. Some travel may be required.

Qualifications

• Education: High school diploma or GED.
• Advanced knowledge of Apollo/Focalpoint airline reservations system.
• Strong attention to detail and ability to multi-task.
• Excellent verbal and written communication skills.

Responsibilities

• Issue airline tickets and invoices for cruise, tour, car and hotel bookings.
• QC PNRs to ensure accurate passenger, fare, payment, date and destination information.
• Assist travel agents by answering questions about fares and formats.
• Maintain ticket logs and filing cabinets; perform final QC check of tickets and invoices.

Skills

Apollo/Focalpoint

IRIS reservations system

WorldMark resorts

Microsoft Excel

Education

High school diploma or GED

Tools

Apollo/Focalpoint system

IRIS reservations

WorldMark policies

Job description

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Job Summary

Support position within the travel department responsible for issuing airline tickets and invoices while following a strict quality control process. The position is responsible for acting as a resource to agents.

Essential Job Responsibilities

Responsibilities include, but are not limited to: Issue airline tickets and invoices for cruise, tour, car and hotel bookings. QC all PNRs to ensure accurate passenger, fare, payment, date and destination information. Works with Travel Accounting Department to ensure that all airline tickets are issued correctly, taking commission when applicable and using appropriate formats for Agency Private Fares and contract fares. Assist travel agents by answering questions about airline fares and Apollo/Focalpoint formats. Responsible for maintaining back room ticket and itinerary printers. Responsible for ensuring that agency follows ARC guidelines regarding ticket stock and other accountable documents. Perform final quality control check of tickets, documents and invoices (70% time). Process airline tickets and other documents for mailing or UPS. Responsible for maintaining ticket logs and filing cabinets. Miscellaneous administrative duties, including delivering mail and ordering supplies. Participation in special projects as needed (25% time). Performs other duties as needed (5% time).

Travel Requirements

Some travel is optional (FAM trips). Trips can range from local to international.

Minimum Requirements and Qualifications

Education: High school diploma or GED. Knowledge and Skills: Advanced knowledge of Apollo/Focalpoint airline reservations system. Thorough understanding of airline tariffs, regulations and policies, as well as Agency Private Fares. Exceptional attention to detail. Ability to communicate with team members in a helpful, positive manner. Ability to multi-task and prioritize workload. Excellent verbal and written skills. Ability to learn quickly and apply new concepts and procedures. Technical Skills: Knowledge of IRIS reservations system and WorldMark resorts, policies and procedures. Intermediate level skill in Microsoft Office applications, including Excel.

Job Experience

0-1 years leisure travel consultant experience, with a preference for experience in a contact center environment. Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Complexity Level of Decision Making Authority

Decisions made will generally have established and known alternatives. Appropriately uses empowerment to make prudent decisions for problem resolution. More complex decisions will be sent to Supervisors for review. Decisions could affect revenues and owner satisfaction.

Level of Autonomy

N/A

Impact of Incumbent's Decisions on the Organization

N/A

Supervisory Responsibility

No direct reports

Scope/Financial Responsibility

This position has a direct impact on increasing revenues of the contact centers by meeting or exceeding performance goals and providing excellent service. The position is not directly responsible for a budget.

How You'll Be Rewarded

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

• Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.