OWA Member Support Specialist

OpenKrill; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

The Humane League's Open Wing Alliance seeks a dedicated Member Support Specialist to serve as the operational backbone of the alliance. You will manage and develop projects such as the Mentorship Program and Virtual Training Academy, lead data analysis, and maintain the digital platforms and processes used by 80+ member organizations.

This full-time remote role requires travel (domestic and international) and occasional hours outside 9am–5pm to accommodate global time zones.

Qualifications

• Strong organizational and time management skills.
• Ability to manage multiple priorities with minimal supervision.
• Comfort using cloud platforms and collaboration tools.

Responsibilities

• Coordinate and execute operational tasks for the alliance.
• Maintain digital platforms and data quality.
• Develop and improve initiatives like mentorship and training programs.
• Create and maintain SOPs and knowledge resources.
• Analyze member data and prepare clear reports.

Skills

Organizational skills

Project management

Technology proficiency

Tools

Salesforce

Strapi

Mailchimp

Vimeo

Slack

Job description

WHO WE ARE

The Humane League (THL) is a global nonprofit ending the abuse of animals raised for food. THL fosters a high-energy culture of teamwork and mission-driven problem solving, and we have earned recognition as Top Charity from Animal Charity Evaluators for all of their rating periods. Over the past few years, we’ve grown to a staff of 100+ talented individuals dispersed around the world. At THL, how animals are treated in the food system is at the forefront of our everyday work. We welcome all mission-aligned candidates to apply, no matter where you are in your journey to end the abuse of animals raised for food.

YOUR OPPORTUNITY

The Open Wing Alliance (OWA), a program of The Humane League, is a global coalition of 80+ animal protection organizations united in a common goal: to end the abuse of chickens worldwide. For the past decade, we have focused our efforts on eliminating battery cages by securing cage-free policies from major retailers, restaurants, and manufacturers. We specialize in institutional campaigning, a strategic approach that can be tailored to our members’ unique circumstances and challenges.

As the OWA Member Support Specialist, you are the operational backbone of the alliance. This role combines project management with the essential day-to-day operational work that keeps the OWA running smoothly. You will independently manage and develop projects such as the OWA Mentorship Program and Virtual Training Academy, lead data analysis initiatives, and maintain the digital platforms, communications, and processes that our 80+ member organizations rely on. You will serve as a primary liaison for the alliance members, applying your technical knowledge, communication skills, and problem-solving abilities to resolve operational challenges, improve processes, and ensure OWA members have the resources and support they need. This role requires a high degree of independence, attention to detail, and sound judgment, including knowing when to seek input or elevate an issue. This position reports directly to the Sr. Associate Director of OWA Projects.

This is a full-time, remote position. This position requires domestic and international travel, equivalent to 2 or more trips per year. To the extent permitted by law, in order to enable collaboration with other global team members and provide support to member organizations, you may be required to work occasional hours outside of 9am - 5pm, depending on your time zone. This role can be based in the US, UK, Canada, Denmark, Finland, Ireland, Norway, Netherlands, Czechia, Estonia, Italy, Sweden, Portugal, Singapore, Australia, India, Indonesia, Malaysia, New Zealand, Thailand, Vietnam, Ecuador, Peru, Argentina, Brazil, Chile, or Colombia. The successful candidate must be authorized to work in one of these countries and reside in that country while undertaking this role.

CORE RESPONSIBILITIES

• -Foundational Operations and Team Support: Independently coordinate and execute the operational and administrative tasks that allow the alliance to function, including new member onboarding, quarterly orientations, virtual events, and the general OWA inbox. Provide behind-the-scenes technical support for virtual events, introduce speakers, and assist with Q&A. Support cross functional initiatives through research, platform implementation, petition setup, and operational support for OWA Grants and Travel Awards, including due diligence, bulk requirements, Grant portal troubleshooting, and following up on outstanding requirements. Manage incoming requests from members and colleagues, prioritizing and reprioritizing work based on urgency, deadlines, and team needs.
• -Platform Maintenance: Serve as the primary coordinator of OWA’s digital ecosystem, maintaining the functionality, organization, and data quality of platforms including Salesforce, Strapi, Mailchimp, Vimeo, Slack, and the OWA Member Site. Manage user access, maintain accurate and up to date records, troubleshoot platform issues, and engage appropriate technical support when needed Identify opportunities to improve platform use, data integrity, and operational efficiency
• -Project Management: Independently develop, execute and improve core OWA initiatives, including the OWA Mentorship Program and the Virtual Training Academy. Own project planning, implementation, deliverables, and ongoing development. Collaborate with stakeholders, including subject matter experts and strategists, to create accessible learning modules and resources for OWA members. Monitor progress, follow through on action items, and seek input or elevate decisions when appropriate.
• -Resource and SOP Management: Maintain OWA’s operational knowledge base by documenting existing workflows and developing, reviewing, and updating Standard Operating Procedures (SOPs) as processes evolve. Maintain clear, accessible, and organized resources in the team Google Drive and THL Home page in collaboration with team members.
• -Data Gathering and Analysis: Design, administer, and analyze the biannual OWA membership surveys, including the mid-year feedback survey and end-of-year organization information survey. Regularly collect and analyze data from OWA Slack, Newsletters, and the OWA Member Site,synthesize findings into clear reports, identify trends and opportunities.
• -Communication: Coordinate clear, professional, and culturally responsive communication with OWA members globally. Compile and distribute the monthly OWA newsletter, curate impactful member success stories, coordinate the Year in Review blog, and manage communications for virtual events, the OWA Mentorship Program and newly introduced initiatives. Serve as the primary point of contact for the general OWA inbox, responding to member inquiries and troubleshooting issues. Ensure external communications and resources are accurate, timely, and accessible
• -Mission-Driven Adaptability and Continuous Improvement: Adapt to continuously changing priorities and evolving organizational needs while maintaining ownership of ongoing responsibilities. Navigate frequent shifts in priorities with resilience and adaptability, viewing changes as opportunities for creative problem solving and innovation. Proactively identify and implement practical improvements to OWA programs, processes, platforms, and member resources.

In addition to the above essential job duties, other duties may be assigned as business needs arise. These may include non-essential, marginal job duties.

REQUIRED SKILLS

• -Organization and Project Management: Strong organizational and time management skills, with the ability to independently manage competing priorities, work efficiently across multiple responsibilities, meet deadlines, and maintain a high level of attention to detail. Strong execution skills and timely follow through, able to manage project deliverables from planning through completion with ease
• -Technology Proficiency: Working knowledge of digital platf