Overnight Valet & Guest Service Pro

Towne; Austin (TX); On-site; USD 51,000 - 54,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job summary

Towne Park is seeking a Guest Service Associate in Austin, TX for an overnight shift from 11:00pm to 7:00am. You will greet guests, park and retrieve vehicles, assist with luggage, and provide directions and information about local attractions.

The role emphasizes professional customer service, safety, and accurate handling of tickets and payments, with eligibility for company benefits based on employment status.

Qualifications

• Knowledge of principles for providing customer and personal services.
• Ability to read and write standard English.
• Ability to read and comprehend simple instructions and memos.
• Ability to write simple correspondence.
• Ability to present information clearly in one-on-one and small groups to guests and staff.

Responsibilities

• Greet and assist guests with parking and luggage in a friendly, efficient manner.
• Explain parking rates and retrieval procedures to guests.
• Maintain ticket information and ensure accurate key tag, folio, and revenue records.
• Assist guests with directions, taxis, reservations, and facility amenities information.

Skills

English literacy

Reading comprehension

Simple writing

Effective communication

Math skills

Timekeeping

Billing/time rates

Manual transmission

Parking skills

Education

High school diploma/GED

Job description

Towne Park is seeking a Guest Service Associate in Austin, TX for an overnight shift from 11:00pm to 7:00am. You will greet guests, park and retrieve vehicles, assist with luggage, and provide directions and information about local attractions.

The role emphasizes professional customer service, safety, and accurate handling of tickets and payments, with eligibility for company benefits based on employment status.