Overnight Valet Carillon Hotel and Spa

Reimagined Parking; Kapolei (HI); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Generous Paid Time Off

Comprehensive Health Plans

401(k) Plan with employer match

Employee Assistance Program

Job summary

A reputable parking service company in Miami Beach, FL, seeks an Overnight Valet to coordinate valet processes and ensure customer satisfaction. This role requires excellent customer service skills and the ability to operate manual vehicles. The position is full-time with flexible hours including weekends. Benefits include paid time off, health plans, and a 401(k) retirement plan. Join a dynamic team and deliver exceptional service to guests.

Qualifications

• Must be at least 18 years of age.
• Excellent communication abilities with guests.
• Ability to thrive in fast-paced environments.

Responsibilities

• Mobilize and coordinate beginning-to-end valet process.
• Foster customer success by addressing inquiries.
• Act as a courteous brand ambassador.

Skills

Excellent customer service and communication skills

Ability to operate manual transmission vehicles

Valid driver’s license

Acceptable driving record

Previous valet experience preferred

Job description

Overnight Valet — Carillon Hotel and Spa, 6801 Collins Ave, Miami Beach, FL 33141.

Location: P40670000_6801 COLLINS AVE

Application Deadline: 21 January 2026. Department: Operations - Field (OPS001).

Shift Days: Flexible including Weekends; Shift Hours: 11:00 pm to 7:00 am; Hourly Pay: $15.00 per hour + Tips.

Key Responsibilities

• Mobilize and coordinate beginning-to-end valet process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets and/or leveraging electronic devices to enter customer information
• Foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions when added
• Act as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles
• Deploy vehicle safety and security procedures to direct traffic, barricade positions, park guest cars in applicable spaces, inspect vehicles for damage, and report incidents and claims to location-designated leadership
• Pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue
• Meet and greet all guests upon arrival; open guest vehicle doors, assist with unloading vehicle when necessary
• Retrieve keys from guest; issue ticket to guest, or enter customer information using electronic device
• Park guest car in appropriate space, ensure safe and appropriate operation of guest vehicles
• Inspect vehicle for preexisting damage record information using electronic device or manual ticket, correctly record the make, model and exact location of each vehicle
• Quickly retrieve vehicles for waiting guests; assist guests with loading luggage or personal items when necessary
• Provide excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc.
• Direct traffic, position barricades, and arrange for towing service when necessary
• Immediately report any incidents or claims to Operations Manager or Shift Lead
• Request and collect relevant fees for use of service
• Assist in reconciling end of shift revenue against the ticket distribution, when necessary
• Communicate professionally at all times with guests, client, and teammates.

Skills, Knowledge and Expertise

• At least 18 years of age
• Valid driver’s license
• Ability to operate manual transmission vehicles (stick shift)
• Excellent customer service and communication skills
• Ability to verbally communicate with guests
• Acceptable driving record and motor vehicle report (MVR)
• Ability to learn quickly and use sound decision making to thrive in fast‑paced environments
• Ability to operate guest vehicles requiring normal coordination, including eye‑hand, hand‑foot
• Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift
• Previous valet experience preferred

Benefits

• Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays
• Comprehensive Health Plans: Access top‑notch Medical, Dental, and Vision coverage for you and your family
• Life and Disability Insurance: Company paid basic life and Short‑Term Disability to secure your future with essential protection for you and additional options for your loved ones
• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members
• Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones
• 401(k) Plan (Part Time): Benefit from a generous employer match with immediate vesting to help you save for retirement
• Sick Time Off (Part Time): Prioritize your health and well‑being with paid sick leave based on state laws and regulations
• Employee Assistance Program (Part Time): Access behavioral Health Care to assist with personal needs for you and your family members

Equal Opportunity / Fair Chance

The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.

Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf. Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage: https://calcivilrights.ca.gov/fair-chance-act/.

Seniority level: Entry level.

Employment type: Full‑time.

Job function: Other.

Industries: Facilities Services.

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