Overnight Student Safety & Operations Coordinator

The University of New Mexico; Monte Largo Hills (NM); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Benefits eligible

Tuition remission

Dependent education programs

Job summary

The University of New Mexico invites applications for an Overnight Student Safety & Operations Coordinator in Albuquerque, NM. The role provides real-time supervision of student staff, ensures compliance with safety protocols, and supports incident response across residence halls.

The position emphasizes flexible overnight shifts, collaboration with daytime staff, and a commitment to an inclusive residential experience within a Hispanic-Serving Institution.

Qualifications

• Minimum qualifications include a high school diploma or GED and at least 3 years of related experience.
• Preferred qualifications include a bachelor's degree, experience in residence life or student housing, experience supervising student staff, and crisis response experience.

Responsibilities

• Serve as the primary overnight point of contact for the Student Safety team.
• Ensure staff follow established protocols during incidents and emergencies.
• Support the Professional Staff On-Call during crisis response.
• Monitor and identify trends in overnight incidents, including repeat behaviors, locations, and timing.
• Triage maintenance and safety concerns, contacting emergency maintenance or custodial services as needed.
• Submit and verify work orders with accurate documentation.
• Monitor recurring facility and safety issues, including locks, lighting, and hazards.
• Conduct proactive safety inspections of residence halls and campus facilities.
• Identify unsecured access points and high-risk conditions.
• Track recurring concerns and recommend improvements.
• Supervise and mentor the overnight Student Safety team.
• Develop and manage overnight and extended coverage schedules.

Skills

Leadership

Communication

Staff supervision

Crisis response

Problem solving

Time management

Education

High school diploma or GED

Bachelor’s degree

Job description

Coord,Student Housing

Under the leadership of the Executive Director of Residence Life and Student Housing at the University of New Mexico and the supervision of the Senior Marketing Representative, the Overnight Student Safety & Operations Coordinator is a professional who supports students within Residence Life and Student Housing (RLSH).

The Overnight Student Safety & Operations Coordinator serves as the primary contact for residence hall safety, student support, and operational continuity during overnight hours. This role provides real-time supervision of student staff, ensures compliance with departmental protocols, and supports incident response, facilities coordination, and administrative operations.

This overnight position primarily includes late-night, weekend, and holiday shifts within the main residential communities on campus, with one consistent weekly shift at the Lobo Rainforest Building. The coordinator also helps connect overnight operations with daytime staff through clear communication, consistent policy enforcement, and proactive identification of trends affecting student safety and residential communities.

The ideal candidate is organized, collaborative, and committed to student development, with the ability to manage multiple priorities and foster an inclusive, engaging residential experience within a Hispanic-Serving Institution.

A. Incident Response & Real-Time Support

• Serve as the primary overnight point of contact for the Student Safety team
• Ensure staff follow established protocols during incidents and emergencies
• Support the Professional Staff On-Call during crisis response
• Monitor and identify trends in overnight incidents, including repeat behaviors, locations, and timing

B. Incident Report Review & Quality Control

• Conduct first-level review of overnight incident reports
• Ensure reports are complete, policy-aligned, and professionally written
• Flag urgent or high-priority incidents for follow-up
• Provide timely feedback to Student Safety staff and assist with After Action Reviews

C. Facilities & Operations Coordination

• Triage maintenance and safety concerns, contacting emergency maintenance, custodial, or locksmith services as needed
• Submit and verify work orders with accurate documentation
• Monitor recurring facility and safety issues, including locks, lighting, and hazards
• Ensure building walkthroughs are completed, and safety systems remain secure and operational

D. Safety & Risk Mitigation Audits

1. Conduct proactive safety inspections of residence halls and campus facilities
2. Identify unsecured access points, propped doors, and other high-risk conditions
3. Track recurring concerns and recommend operational or policy improvements
4. Review potential camera coverage gaps and recurring policy violations

E. Student Safety Staff Supervision

• Supervise and lead the overnight Student Safety team
• Provide real-time coaching, guidance, and accountability during shifts and incidents
• Reinforce expectations related to professionalism, customer service, and response procedures
• Support staff development through ongoing mentorship and feedback

F. Scheduling & Staffing Coordination

• Develop and manage overnight and extended coverage schedules
• Ensure appropriate staffing coverage across all assigned areas
• Balance staffing needs, employee availability, and equitable shift assignments
• Address last-minute staffing changes and make real-time coverage adjustments as needed

II. Additional Knowledge, Skills, and Abilities

• Ability to train, mentor, and supervise student staff
• Knowledge of residence life policies, student conduct processes, and crisis response procedures
• Strong decision-making and problem-solving skills in high-pressure situations
• Effective written and verbal communication skills, including incident documentation
• Leadership, conflict resolution, and accountability management skills
• Strong organizational, time management, and scheduling abilities
• Attention to detail in report review, trend analysis, and operational oversight
• Ability to remain calm, professional, and effective during emergencies
• Ability to work independently with minimal supervision during overnight hours

III. Work Environment Expectations

• Non-live-in, hourly position
• Frequent interaction with students, staff, and campus partners in a fast-paced residential environmen

IV. Term of Appointment/Reappointment

This position is funded for a two-year term beginning on the employee’s start date and extending through 2028, in accordance with UBPPM #3200, Employee Classifications. Continuation beyond the initial term is contingent upon departmental operational needs. Approved extensions beyond the two-year period will transition to a one-year appointment structure.

See the Position Description for additional information.

Conditions of Employment

• This position is represented by a labor union and is subject to the terms and conditions of the USUNM Collective Bargaining Agreement.
• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.

Minimum Qualifications

High school diploma or GED; at least 3 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Preferred Qualifications

• Bachelor’s degree
• Experience in residence life or student housing
• Experience supervising or mentoring student staff
• Experience in crisis response or high-pressure experience

Additional Requirements

An overnight position that will require weekend hours.

Campus

Main - Albuquerque, NM

Department

RLSH Res Ed Program (215F0)

Employment Type

Staff

Staff Type

Term - Full-Time

Term End Date

Two years from date of hire

Status

Non-Exempt

Pay

Hourly: $18.27 - $23.50

Benefits Eligible

This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.

ERB Statement

As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.

Background Check Required

Yes

For Best Consideration Date

10/1/2026

Eligible for Hiring Incentive

Eligible for Remote Work

No

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.

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