Overnight Store Operations Lead – Children's Retail

Ralph Lauren; Central Valley (NY); On-site; USD 21,000 - 26,000; Full time

Job summary

Ralph Lauren is seeking a Store Operations Supervisor in New York to oversee merchandise flow from delivery to display and support both front- and back-of-house operations.

The role emphasizes training, process optimization, and adherence to brand standards. You will coordinate stock, pricing, and merchandising while ensuring a premium customer experience and compliance with health and safety regulations.

Qualifications

• 3+ years of retail supervisory experience preferred.
• Laudable leadership, communication and organizational abilities.
• Strong analytical and problem-solving skills.
• Proficient with technology; POS systems and Microsoft Office.
• Ability to work a flexible schedule including days, evenings and weekends.
• Ability to move around the sales floor, stock/dressing room, and lift up to 30 lbs.

Responsibilities

• Create memorable customer experiences through exceptional service while supporting front and back-of-house operations.
• Provide ideas to implement innovative solutions to enhance the customer experience and efficiencies.
• Resolve customer concerns while maintaining service excellence.
• Balance operational tasks while prioritizing customer experience.
• Lead operational training for brand ambassadors to uphold company standards and values.
• Support talent talks with leadership and development activities.
• Foster a professional environment aligned with RL CFAs and Success Drivers.

Skills

Leadership

Communication

Organizational skills

Analytical thinking

Problem-solving

Retail operations

Customer service

Team management

Tools

POS systems

Microsoft Office

Job description

Ralph Lauren is seeking a Store Operations Supervisor in New York to oversee merchandise flow from delivery to display and support both front- and back-of-house operations.

The role emphasizes training, process optimization, and adherence to brand standards. You will coordinate stock, pricing, and merchandising while ensuring a premium customer experience and compliance with health and safety regulations.