Overnight SRE for Critical Government Apps

Dev Technology Group, Inc.; Ashburn (VA); On-site; USD 80,000 - 125,000; Full time

Benefits offered by this job

Generous time-off policy

Telework options

Tuition reimbursement

Health plans (dental/vision)

Job summary

Dev Technology Group, Inc. in Ashburn, VA seeks a Site Reliability Engineer to keep critical CBP applications reliable through proactive monitoring, incident response, and cross-team collaboration. The role demands overnight shifts and on-site presence with flexibility for coverage changes.

You will monitor, triage, and resolve incidents, coordinate with infrastructure and government stakeholders, and contribute to RCA efforts while maintaining SLA commitments and clear communication.

Qualifications

• 5+ years of experience supporting IT systems and production monitoring.
• Strong ITIL knowledge and service management experience.
• Hands-on with automated monitoring tools like Splunk or AppDynamics.
• Experience identifying, investigating, and escalating incidents.
• Ability to manage multiple priorities for time-sensitive issues.
• Excellent written and verbal communication, with stakeholder liaison skills.
• Onsite availability in Ashburn, VA, with shift flexibility.

Responsibilities

• Monitor mission-critical applications and systems to identify performance issues, service disruptions, and potential outages before they impact operations.
• Respond to system alerts, troubleshoot incidents, assess severity, and coordinate timely resolution with application, infrastructure, and network support teams.
• Support the Passenger Services Program Directorate's (PSPD) suite of customer-facing applications, helping maintain system availability and performance.
• Track, document, and update incidents, including business impact, root cause, corrective actions, and resolution status.
• Monitor production changes, scheduled maintenance, and system outages, escalating unexpected issues and verifying application functionality following changes.
• Work with technical teams and government stakeholders to communicate system health, performance trends, and emerging concerns.
• Support established Service Level Agreements (SLAs) through timely incident response, escalation, and follow-up.
• Analyze application dependencies and monitoring data to identify recurring issues and opportunities for improved system reliability.
• Assist with root cause analysis (RCA), incident reviews, and recommendations to prevent future disruptions.
• Prepare daily system health updates, executive reports, and monthly program review materials.
• Help incorporate new applications into monitoring processes and recommend improvements to tools, procedures, and documentation.
• Collaborate with project managers, technical leads, and government personnel to ensure consistent communication and reliable operational support.

Skills

ITIL

Splunk

AppDynamics

Incident management

Monitoring

Root cause analysis

Tools

Auto Ops

SRE tooling

Job description

Dev Technology Group, Inc. in Ashburn, VA seeks a Site Reliability Engineer to keep critical CBP applications reliable through proactive monitoring, incident response, and cross-team collaboration. The role demands overnight shifts and on-site presence with flexibility for coverage changes.

You will monitor, triage, and resolve incidents, coordinate with infrastructure and government stakeholders, and contribute to RCA efforts while maintaining SLA commitments and clear communication.