Overnight SRE – Critical Government Systems

Dev-Technology-Group; Ashburn (VA); On-site; USD 80,000 - 125,000; Full time

Benefits offered by this job

Generous and flexible time-off

Job summary

Dev Technology Group is seeking a Site Reliability Engineer to support U.S. Customs and Border Protection (CBP) critical applications from Ashburn, VA.

The role focuses on proactive monitoring, incident response, and coordination with technical teams to maintain system reliability around the clock. You will work in a collaborative team, managing multiple priorities and time-sensitive issues, and contribute to RCA, incident reviews, and documentation while aligning with ITIL practices and

Qualifications

• ,

Responsibilities

• Monitor mission-critical applications and systems to identify performance issues, service disruptions, and potential outages before they impact operations.
• Respond to system alerts, troubleshoot incidents, assess severity, and coordinate timely resolution with application, infrastructure, and network support teams.
• Support the Passenger Services Program Directorate's (PSPD) suite of customer-facing applications, helping maintain system availability and performance.
• Track, document, and update incidents, including business impact, root cause, corrective actions, and resolution status.
• Monitor production changes, scheduled maintenance, and system outages, escalating unexpected issues and verifying application functionality following changes.
• Work with technical teams and government stakeholders to communicate system health, performance trends, and emerging concerns.
• Support established Service Level Agreements (SLAs) through timely incident response, escalation, and follow-up.
• Analyze application dependencies and monitoring data to identify recurring issues and opportunities for improved system reliability.
• Assist with root cause analysis (RCA), incident reviews, and recommendations to prevent future disruptions.
• Prepare daily system health updates, executive reports, and monthly program review materials.
• Help incorporate new applications into monitoring processes and recommend improvements to tools, procedures, and documentation.
• Collaborate with project managers, technical leads, and government personnel to ensure consistent communication and reliable operational support.

Skills

ITIL

Incident management

Cross-team collaboration

Tools

Splunk

AppDynamics

AutoOps

Job description

Dev Technology Group is seeking a Site Reliability Engineer to support U.S. Customs and Border Protection (CBP) critical applications from Ashburn, VA.

The role focuses on proactive monitoring, incident response, and coordination with technical teams to maintain system reliability around the clock. You will work in a collaborative team, managing multiple priorities and time-sensitive issues, and contribute to RCA, incident reviews, and documentation while aligning with ITIL practices and