Overnight Shelter Safety & Intake Monitor

Catholic Charities of the Archdiocese of Washington; Washington (District of Columbia); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, prescriptions, dental and vis

Retirement savings plan with company

Flexible spending accounts

Paid vacation, sick and personal leave

11 paid holidays

Tuition reimbursement

Employee referral bonus program

Job summary

Catholic Charities of the Archdiocese of Washington is seeking a Shelter Monitor to support clients in shelter facilities within the Housing and Homeless Services Department. You will conduct overnight bed checks, intake, and rounds, ensuring a safe, orderly environment and trauma-informed care.

You will report emergencies, de-escalate incidents, and maintain clear communications with staff and stakeholders, following housing-first principles and program rules throughout shifts.

Qualifications

• High School diploma or GED required.
• Six months experience in the human service or customer service field, preferably with persons who have experienced homelessness.

Responsibilities

• Perform the computer/web-based bed check-in and intake process for all clients during overnight and evening shifts and provide appropriate referrals as needed.
• Perform hourly facility rounds and promptly log entries throughout assigned shifts via computer and/or web-based systems according to protocol.
• Provide urgent reports directly to the supervisor or manager via phone, when necessary, all potential or existing program concerns or emergencies related to clients, staff, and/or facility safety/security.
• Maintain ongoing communication with team members on-site, supervisor and management staff, janitorial, and security personnel to ensure the safety of clients and staff.
• Provide crisis intervention for clients at the facility such as conflict resolution, de-escalation, CPR, first aid, administrating NARCAN as appropriate, calling 911, and completing unusual incident reports (UIRs) on the DC Department of Human Services incident reporting system.
• Assist with client, staff, and facility issues using superior customer service skills through respectful and professional language and demeanor.

Skills

Customer service

Computer skills

Education

High School diploma or GED

Tools

Office 365

Job description

Catholic Charities of the Archdiocese of Washington is seeking a Shelter Monitor to support clients in shelter facilities within the Housing and Homeless Services Department. You will conduct overnight bed checks, intake, and rounds, ensuring a safe, orderly environment and trauma-informed care.

You will report emergencies, de-escalate incidents, and maintain clear communications with staff and stakeholders, following housing-first principles and program rules throughout shifts.