Overnight Shelter Advocate (PRN)

Womens Center Of East Texas; Longview (TX); On-site; USD 22,041 - 24,796; Part time

Job summary

The Womens Center Of East Texas in Longview, TX is seeking a dedicated professional to provide holistic, trauma-informed care for survivors of sexual assault. In this role, you will conduct assessments, develop individualized plans, and support clients in accessing community resources.

Qualifications include a High School Diploma, a Bachelor’s Degree in a related field, or relevant social services experience. Ability to work flexible shifts, including nights and weekends, is required.

Qualifications

• High School Diploma required.
• Bachelor’s Degree in related field or combination of social services experience and education.
• Ability to work various shifts, including nights, holidays, and weekends.

Responsibilities

• Provide clients with quality client-centered, trauma-informed care.
• Conduct screenings and assessments for shelter clients.
• Assist and support program participants by referring them to appropriate community resources.

Skills

Strong verbal and written communication skills

Active listening

Empathy and compassion

Basic knowledge of Family Violence

Education

High School Diploma required

Bachelor’s Degree in related field or combination of social services experience and education

Tools

Basic computer skills

Job description

Job Details

Job Location: Shelter - LONGVIEW, TX 75605
Salary Range: $16.00 - $18.00 Hourly

Position Summary and Primary Duties

Under the direction and scope of WCET and its funders, provide holistic client-centered and trauma-informed care for survivors of sexual assault, including advocating and promoting public awareness. Candidates must be able to pick up at least one shift per month.

Essential Duties

The following are the duties and responsibilities associated with the position. Reasonable accommodation will be provided, as needed.

Program and Direct Services

• Provide clients with quality client-centered, trauma-informed care.
• Conduct screenings and assessments for shelter clients.
• Develop individualized goal plans with participants which identify and address safety concerns, risk factors, and holistic goals.
• Assist and support program participants by referring them to appropriate community resources.
• Provide individualized referrals and assistance to clients to help clients work toward their goals.
• Provide housing and residential support to all clients including assistance with rent, utilities, legal support, and other residential needs.
• Arrange and/or provide transportation of residents as needed.
• Work with other agency staff to coordinate services and assist clients in meeting personal goals.
• Model healthy and positive relationships within the agency and other community partners to ensure optimal utilization of resources and efficient management of the program.
• Provide effective communication between all clients and agency members.
• Maintain shelter upkeep including room preparation and sanitation.
• Willingness to work supportively with children who reside in shelter.
• Attend and participate in agency staff meetings and other functions as directed by Director of Residential Services.
• Follow WCET programs and processes to support survivors in developing a plan for self-sufficiency.
• Complete required paperwork and data entries within 24 hours to document services provided.
• Comply with standards issued by WCET and its funders.
• Continually improve skills/knowledge related to job duties by attending appropriate workshops, seminars, trainings, and conferences as directed by Director of Residential Services.
• Check work email every workday and provide timely responses.
• Other duties as assigned.

Hotline

• Answer and respond to 24-hour hotline offering safety planning, problem solving, resources, and assistance with client’s immediate needs.
• Utilize active listening skills and quality telephone crisis intervention and complete the necessary documentation.
• Determine shelter eligibility and/or the immediate needs of caller including, but not limited to law enforcement, MHMR, CPS, APS, etc. or other appropriate referral.
• Schedule outreach appointments for the soonest available time. Ensure appointment is scheduled with the appropriate outreach office and advocate, and that the advocate has been notified.
• Arrange and/or provide emergency transportation for eligible callers to access shelter services.

Key Performance Indicators (KPI)

• Quality client-centered services based upon surveys, observation, and other client feedback.
• Deadlines met and reporting accuracy (e.g. client services entered into database).
• Number of education and training events completed.
• Attendance of WCET approved training and continuing education.
• Goals as determined by the Director of Residential Services.

Qualifications

• High School Diploma required.
• Bachelor’s Degree in related field or combination of social services experience and education.
• Basic knowledge of Family Violence preferred.
• Knowledge and experience of working in residential/shelter environment preferred.
• Ability to work various shifts, including nights, holidays, and weekends.
• Strong verbal and written communication skills.
• Active listening.
• Empathy and compassion.
• Knowledge of basic computer skills.
• Self-motivated, self-confident, and compassionate.
• High moral and ethical standards.
• Ability to complete required training assignments and understand the dynamics of Family Violence and other related issues.

Physical Requirements/Environmental Conditions

• Respond to telephones, written correspondence, and other auditory and visual stimulation.
• Remain calm under stress and have the emotional and physical stamina to deal with a variety of stressful situations.
• Frequently sit, stand, bend, kneel, and walk.
• Frequently lift and carry items up to 40 pounds.
• Occasionally climb stairs or inclined surfaces.