Bilingual Hotline Advocate

Alpine Fit PT; Pasadena (TX); On-site; USD 36,000 - 44,000; Full time

Job summary

The Bridge is seeking a Bilingual Hotline Advocate to provide crisis intervention and information and referral services via a 24-hour hotline for survivors of domestic/sexual violence and homelessness.

Responsibilities include answering hotline and live chat, maintaining shelter bed data, entering monthly service data, and assisting with training, resource updates, and on-call support for hospital escorts and shelter operations.

Qualifications

• Bilingual Spanish/English required or preferred
• Education: degree preferred or HS diploma with relevant experience
• Experience in social services or customer service a plus

Responsibilities

• Provide crisis intervention and information/referral through 24-hour hotline
• Enter monthly service data and manage shelter bed data
• Assist with training and resources for staff and volunteers
• On-call support for survivors at hospitals and shelters

Skills

Bilingual Spanish/English

Education

Associate’s/Bachelor’s degree preferred

High School Diploma/GED with experience in social services or customer service

Job description

• Schedule: Sunday, 2:00 pm to 6:00 pm, Monday through Thursday, 4:00 pm to 12 am


• $40,000 annually

• Full Time/Non-Exempt: 36-hours a week


• Schedule: Sunday, 2:00 pm to 6:00 pm, Monday through Thursday, 4:00 pm to 12 am


• $40,000 annually

Description

The Bridge is in search of a Bilingual Hotline Advocate who will provide crisis intervention and information and referral services through 24-hour hotline for survivors of domestic/sexual violence, and homelessness.

The Hotline Advocate will answer 24-hour hotline and 24-hour Live Chat & text line to provide assessments to include crisis intervention, information and referrals and immediate needs. Manager the assist with overseeing the HCDV shelter bed database. Collect and enter monthly data on services provided through 24-hour hotline into database. Ensure TBOTW account is updated and accurate bed availability is noted, daily. Complete reports in compliance with grant requirements and agency requirements.

Additionally, the Hotline Advocate will assist with hotline and crisis intervention training for staff and volunteers on the competencies of crisis intervention, Live Chat, Language Line, DA-LE calls and all accompaniments. Assist with the maintenance of community resources for survivors of domestic/sexual violence and homelessness by updating resource manual to ensure referrals contain current information and act as on call advocate a maximum of 2-3 shifts per month (including overnight and weekend hours) to survivors of domestic and sexual violence at local hospitals.

Provide casework to shelter residents on a limited basis, as necessary. Conduct initial assessment for emergency shelter services as needed; and update resident census to ensure available space. Assist shelter staff with transportation and assist resident advocates as needed with tasks relating to the daily operations of the Shelter as required.

Required Skills & Qualifications

• Associate’s/Bachelor’s degree preferred, preferably in social sciences field. In lieu of educational requirement, High School Diploma/GED with a minimum of one year’s experience in social services or customer service arena


• If applicable, Bilingual Spanish/English required


• Must rotate on-call responsibility a minimum of approximately 2-3 24-hour shifts per month to provide accompaniments to victims of FV/SA at local hospitals, police departments, schools, etc


• Knowledge of the dynamics of sexual and domestic violence, laws related to sexual and domestic violence and an overview of legal system


• Ability to establish rapport and work with at-risk populations


• Excellent communication skills required (both verbal and written); and ability to work independently

Other Requirements

• Must pass criminal background investigation check


• Must provide and maintain current TX Driver’s License


• Must provide and maintain clean driving record and annually update driving record


• Must provide and maintain current auto liability insurance


• Must be authorized to work in the U.S


• Must be able to lift/carry (40) lbs, and ascend/descend stairs in emergency shelter setting