Overnight Service Desk Technician

Apex Systems; Arlington (VA); Presencial; USD 62.000 - 96.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental benefits

Vision benefits

401K with company match

Employee stock purchase program (ESPP)

Descripción de la vacante

Everforth Apex Systems in Arlington, VA is seeking an Overnight Service Desk Technician to support a U.S. Air Force initiative. This on-site role covers patching, AD user management, Windows support, and ServiceNow ticketing for incident resolution.

A DoD 8140/8570 IAT Level II certification is required, with a valid security clearance being a condition of employment. The position involves monitoring, auditing, and escalation processes, plus collaboration with DoD operations teams on cloud and

Formación

• Experience with ticketing systems (preferably ServiceNow).
• Basic desktop/Windows support and AD user management.
• System patching and patch management experience.

Responsabilidades

• Provide day-to-day operational support for workstations, servers, and OS.
• Triage security issues and escalate for timely remediation.
• Assist with software installations and upgrades, monitor performance.

Conocimientos

ServiceNow

Active Directory

Windows support

Patch management

Troubleshooting

Herramientas

ServiceNow

Active Directory

Descripción del empleo

# Overnight Service Desk TechnicianApply**Job#: 3055909****Job Description:** *Candidates must be U.S. citizens able to obtain and/or maintain a Department of Defense security clearance as a condition and continuation of employment.*Overnight Service Desk Technician**Location:** Arlington, Virginia (On-site)Role OverviewOur organization is seeking a Service Desk Technician to support a United States Air Force initiative focused on developing an interoperable system in a cloud-based command and control environment. This role serves as a frontline technical resource providing operational support for workstations, servers, and operating systems. This is a full-time, on-site position for an overnight shift.Key Responsibilities* Provide day-to-day operational support and maintenance for workstations, servers, and operating systems, including patching and troubleshooting.* Manage and support 16 workstations using Active Directory for user management.* Utilize ServiceNow to track and resolve issues.* Triage security issues, engaging internal teams and escalating as necessary to ensure timely remediation.* Apply troubleshooting methods to resolve hardware, software, licensing, and account-related issues.* Assist with scheduled software installations and upgrades.* Monitor system performance and report anomalies to appropriate teams.* Conduct hardware and software audits to verify compliance with established standards.Required Qualifications**Experience:*** Experience with ticketing systems (preferably ServiceNow), basic desktop and Windows support, Active Directory user management, and system patching.**Certifications:*** Must possess a current DoD 8140/8570 IAT Level II certification (e.g., Security+ CE, CCNA Security, CYSA+).Preferred Qualifications* Experience using ServiceNow.* Experience in a DoD military operations support center.* Experience managing and troubleshooting Windows Operating Systems in virtual and physical environments.* Experience working with Microsoft Active Directory.* Experience supporting cloud-based environments, preferably AWS.* Familiarity with network administration.* Familiarity with containers, Kubernetes, or DevSecOps. *Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.**Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy**Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.**Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.**If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.**UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.***Employee Type:** Contract**Location:** Arlington, VA, US**Job Type:****Date Posted:** October 14, 2026**Pay Range:** $45 - $70 per hour