Operations Technician II

Apex Systems, LLC; Herndon (VA); Hybrid; USD 41,000 - 51,000; Full time

Job summary

Apex Systems, LLC is seeking a motivated SOC Analyst Level I for our Herndon, VA on-site team. You will monitor, triage, and respond to security events in a 24x7 SOC environment, using Splunk SIEM and ServiceNow for incident logging and tracking.

You will help with basic threat research, incident remediation, and coordination with engineering and threat hunting to strengthen security controls. This role provides growth in cybersecurity operations.

Qualifications

• Bachelor’s degree in Cybersecurity, Information Technology, or related field (or equivalent experience).
• Familiarity with SOC operations and incident response lifecycle.
• Experience with SIEM and log analysis is preferred.

Responsibilities

• Monitor security events and alerts using Splunk SIEM to identify activity across network, endpoint, and cloud environments.
• Perform initial triage and investigation of alerts following defined procedures to determine severity and actions.
• Respond to security incidents in accordance with SLAs, ensuring timely escalation and proper handling.
• Use ServiceNow to log, track, and document incidents through lifecycle.
• Conduct basic threat research to stay informed on emerging threats, vulnerabilities, and attacker techniques.
• Support incident analysis by identifying contributing factors and remediation recommendations.
• Collaborate with security engineering and threat hunting to resolve incidents and strengthen controls.
• Follow SOPs and playbooks to ensure consistent incident response.

Skills

SOC operations

Splunk

ServiceNow

Networking basics

Analytical thinking

Communication

24x7 staffing

Education

Bachelor’s degree in Cybersecurity/IT or related field

Tools

Splunk

ServiceNow

Job description

# Operations Technician IIApply**Job#: 3054290****Job Description:****Location:** Herndon, VA (Onsite)**Description:****Job Description – SOC Analyst Level I**Shift: Rotational / 24x7 Coverage as Required**About the Role**We are seeking a motivated and detail-oriented SOC Analyst Level I to join our cybersecurity operations team. In this role, you will support continuous monitoring, detection, and initial response to security events across enterprise environments.You will work in a fast-paced, SLA-driven Security Operations Center (SOC), using tools such as Splunk (SIEM) and ServiceNow to help identify and manage security incidents. This position is ideal for individuals looking to build a strong foundation in cybersecurity operations within a structured and process-driven environment, with opportunities for growth and skill development.**Key Responsibilities**• Monitor security events and alerts using Splunk SIEM to identify suspicious activity across network, endpoint, and cloud environments.• Perform initial triage and investigation of alerts, following defined procedures to determine severity and required actions.• Respond to security incidents in accordance with established SLAs, ensuring timely escalation and proper handling.• Use ServiceNow to log, track, and document incidents, maintaining accurate records throughout the lifecycle.• Conduct basic threat research to stay informed on emerging threats, vulnerabilities, and attacker techniques.• Support incident analysis by identifying contributing factors and assisting with remediation recommendations.• Collaborate with security engineering, and threat hunting to resolve incidents and strengthen security controls.• Follow and contribute to standard operating procedures (SOPs) and playbooks to ensure consistent incident response.• Communicate clearly with internal stakeholders regarding incident status and actions taken.**Required Qualifications**• Bachelor’s degree in Cybersecurity, Information Technology, or a related field (or equivalent experience)• Proficient understanding of SOC operations and the incident response lifecycle• Familiarity with SIEM tool Splunk.• Exposure to ServiceNow or similar ticketing systems• Knowledge of networking fundamentals, security principles, and log analysis• Strong analytical and problem-solving skills• Ability to work in a 24x7 operational environment with strict SLA requirements• Effective written and verbal communication skills**Preferred Qualifications**• Relevant certifications (e.g., CompTIA Security+, Splunk certifications)• Familiarity with threat intelligence concepts or frameworks such as MITRE ATT&CK• 2+ years of hands-on experience in security monitoring or incident response environments *Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.**Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy**Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.**Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.**If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.**UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.***Employee Type:** Contract**Location:** Herndon, VA, US**Job Type:** Engineering and Technicians**Date Posted:** September 30, 2026**Pay Range:** $30 - $37 per hour