Overnight Security & Guest Safety Ambassador

Hyatt Hotels Corporation; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with company match

Free room nights

Discounted room rates for friends &amp

Generous Paid Time Off

Headspace wellbeing program

Retail discounts (Apple, AT&T, etc

Job summary

Austin Motel, part of Hyatt Hotels Corporation, seeks an Overnight Security Guard to patrol the property, respond to incidents, and ensure guest safety while enforcing motel policies.

The role requires 1–2 years in hospitality or security, strong communication, and the ability to multi-task in a busy environment. Benefits include medical and paid time off, with a focus on guest experience.

Qualifications

• 1–2 years’ experience in hospitality or security preferred.
• Ability to multi-task and adapt to changing priorities.
• High level customer service.
• Strong communication and interpersonal skills.
• Ability to speak, read, and write in the primary language(s) of the workplace.
• The noise level in the work environment is usually moderate.
• The role may require lifting up to 50 pounds daily and standing/walking for long periods.

Responsibilities

• Make rounds every fifteen minutes, patrolling motel and property.
• Check doors of vacant rooms, housekeeping, and maintenance to confirm they’re locked.
• Address guest needs such as towels, bedding, or Wi-Fi issues.
• Proactively engage disruptive guests and de-escalate when needed.
• Explain and enforce motel policies in rooms, pool areas, and common areas.
• Communicate with front desk to maintain awareness of property activity.
• Perform general upkeep tasks like trash pickup and towel washing.
• Monitor for suspicious activity near storefronts and apartments.
• Write nightly reports with problems and solutions for the day staff.
• Maintain open communication with all staff and management.
• Ensure cleanliness and safety in the work area.
• Keep equipment in good, safe working condition.

Skills

Hospitality experience

Security awareness

Customer service

Communication skills

Interpersonal skills

Language skills

Job description

Austin Motel, part of Hyatt Hotels Corporation, seeks an Overnight Security Guard to patrol the property, respond to incidents, and ensure guest safety while enforcing motel policies.

The role requires 1–2 years in hospitality or security, strong communication, and the ability to multi-task in a busy environment. Benefits include medical and paid time off, with a focus on guest experience.