Overnight Room Service Lead - In‑Room Dining

Four Seasons Hotels and Resorts; Minneapolis (MN); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Daily meals

Uniforms provided

Sick pay

Parking discounts

Parental leave pay

Job summary

Four Seasons Hotel Minneapolis seeks an Overnight Room Service Server/Coordinator to deliver seamless in-room dining overnight, managing orders via telephone and the Micros system and coordinating with kitchen and service teams to ensure timely, accurate service.

This role requires at least one year of food service experience, excellent English, warm telephone communication, and ServSafe certification. Compensation includes $20.50/hour plus tips and full-time benefits.

Qualifications

• At least one year of food service experience.
• Excellent English verbal and written skills.
• Ability to communicate in a warm and friendly manner over the telephone.
• Detail oriented.
• The ability to keep an organized work area and prioritize guest requests.
• The ability to work a flexible schedule including overnights, weekends and holidays.
• ServSafe certified.

Responsibilities

• Deliver food orders including any special needs or requests to the guest in-room, check completed kitchen orders with the order taker or guest’s original order; transport items to the guestroom in a timely manner to ensure proper food quality.
• Greet guests, describe selected items to the guest using interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods; communicate options for removal of trays and dishware; respond to request for tray removal according to established time standards.
• Breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stations.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Properly and accurately close guest checks securing room number and signature; properly settle voided checks or complimentary meals.
• Set up the lobby coffee service and ensure specialty coffee machine is in working order. Input all breakfast pre orders into Micros and complete the dry setup of them. Ensure the AM team is set up for success by completing AM shift mise en place. Complete any final prep work.
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Work harmoniously and professionally with co-workers and supervisors.

Skills

English proficiency

Phone communication

Detail oriented

Organized workspace

Flexible schedule

Overnight shifts

Tools

Micros

Job description

Four Seasons Hotel Minneapolis seeks an Overnight Room Service Server/Coordinator to deliver seamless in-room dining overnight, managing orders via telephone and the Micros system and coordinating with kitchen and service teams to ensure timely, accurate service.

This role requires at least one year of food service experience, excellent English, warm telephone communication, and ServSafe certification. Compensation includes $20.50/hour plus tips and full-time benefits.