Concierge (16 Hour Part-Time)- 181 Fremont

Action Property Management, Inc.; San Francisco (CA); On-site; USD 30,000 - 42,000; Part time

Benefits offered by this job

medical

dental

vision

pet insurance

401(k) with company match

life and disability support for Qualifi

generous paid time off

vacation hours

sick time

company-observed holidays for qualified

Job summary

Action Property Management, Inc. is seeking a part-time Concierge for our luxury HOA at 181 Fremont in San Francisco. The role involves greeting residents and guests, handling front desk duties, and ensuring smooth operations with a focus on exceptional service.

The candidate should have at least 1 year of customer service experience, experience with front desk teams is preferred, and must pass background checks. Salary is $26 per hour, with Saturday-Sunday evening shifts.

Qualifications

• Minimum 1 year of customer service experience.
• Luxury hotel or luxury property management experience preferred.
• Experience leading a front desk team is strongly preferred.

Responsibilities

• Serve as the first point of contact for residents and guests entering the lobby or calling the association.
• Maintain a professional appearance and demeanor at all times.
• Communicate politely and clearly, both in person and over the phone.
• Possess a working knowledge of the Association's rules, policies, and procedures.
• Be familiar with the Association's amenities and surroundings to assist residents and guests effectively.

Skills

Customer service

Polished presentation

Strong communication

Team player

MS Office

Tools

MS Office

Job description

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Action Property Management is seeking a part-time Concierge to join our team at our luxury association, 181 Fremont, in San Francisco.

Job Responsibilities

• Serve as the first point of contact for residents and guests entering the lobby or calling the association.
• Maintain a professional appearance and demeanor at all times.
• Communicate politely and clearly, both in person and over the phone.
• Possess a working knowledge of the Association's rules, policies, and procedures.
• Be familiar with the Association's amenities and surroundings to assist residents and guests effectively.

Administrative Duties

• Review and update post orders regularly.
• Leave detailed pass downs for incoming shifts.
• Collaborate with the General Manager to resolve issues related to the Front Desk.
• Continuously seek to improve the service provided to clients.

Customer Service

• Provide exceptional customer service to all residents and guests.
• Address inquiries and concerns promptly and efficiently.
• Assist residents and guests with information about the Association's amenities and services.

Teamwork

• Work closely with other team members to ensure smooth operations at the Front Desk.
• Be flexible and ready to assist with tasks not strictly related to the job description when necessary.

Qualifications / Requirements

• Must be over 18 years of age and successfully pass a criminal background check and drug screening.
• A minimum of 1 year of customer service experience. Luxury hotel or luxury property management experience preferred.
• Experience leading a front desk team is strongly preferred.
• Polished and professional presentation and demeanor.
• Strong verbal and written communication.
• Familiar with MS Office applications.
• Team player.

$26 - $26 an hour

Schedule

Saturday and Sunday 2:00 PM - 10:30 PM

Compensation

$26.00 Per Hour

Why You’ll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.

• medical
• dental
• vision
• pet insurance
• 401(k) with company match
• life and disability support for qualifying team members
• generous paid time off
• vacation hours
• sick time
• company-observed holidays for qualifying team members

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.