Overnight PRN Admissions Counselor (Behavioral Health)

Acadia Healthcare; El Paso (TX); On-site; USD 28,000 - 39,000; Full time

Job summary

Rio Vista Behavioral Health is seeking a PRN Admissions Counselor to support the admissions process by coordinating referrals, conducting pre-admission assessments, and verifying benefits to ensure timely authorization and placement.

You will work with patients, families, referral sources, and clinical teams to deliver compassionate service, prioritize patient safety, and facilitate smooth transitions between levels of care, while adhering to policy and payer requirements.

Qualifications

• Bachelor’s degree in a social services field required (if state allows).
• Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN preferred.
• One or more years’ experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred.
• Current licensure, as preferred for the area of clinical specialty, as designated by the state in which the facility operates.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be preferred based on state or facility.

Responsibilities

• Respond to inquiries about the facility within facility policy timeframes.
• Ability to develop therapeutic relationships with patients and families.
• Perform benefit eligibility to ensure patient benefits are active at the time of admission. Communicate benefit eligibility to the business office and the patient or significant other.
• Collaborate with facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals.
• Coordinate admission and transfer from referral sources and between levels of care within the facility.
• Maintain knowledge of milieu management.
• Communicate projected admissions to designated internal representatives promptly.
• Ensure all clinical information from referral sources or patients is received prior to patient admission.
• Schedule and complete pre-admission assessments, consult with the admitting physician and communicate disposition recommendations to the patient or their family.
• Possess skill in preparing and maintaining appropriate medical record documentation for payor authorization.
• Complete initial pre-authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines.
• Admit the patient to the registration and accounting system. Complete all admission and consent forms with the patient.
• Demonstrate a positive, empathetic, and professional attitude toward customers; resolve complaints and prioritize patient safety.
• Coordinate care for patients not being admitted and ensure follow-up care and referrals.
• Demonstrate urgency regarding patient safety and provide excellent customer service.
• Responsible for safety checks and supervision as noted in special precautions or individualized guidelines.

Education

Bachelor’s degree in a social services field

Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN preferred

Job description

Rio Vista Behavioral Health is seeking a PRN Admissions Counselor to support the admissions process by coordinating referrals, conducting pre-admission assessments, and verifying benefits to ensure timely authorization and placement.

You will work with patients, families, referral sources, and clinical teams to deliver compassionate service, prioritize patient safety, and facilitate smooth transitions between levels of care, while adhering to policy and payer requirements.