Overnight Pet Care Coordinator & Front Desk Pro

Cascadevrc; Tigard, Northern (OR, KY); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid parental leave

401(k)

Pet discounts

Wellbeing support

CE stipends

Relief fund

Local hospital culture

Job summary

Cascade Veterinary Referral Center in Tigard, Oregon, is seeking an Overnight Veterinary Receptionist (Care Coordinator) to join our team and help deliver outstanding service during the night shift. You will handle administrative tasks, front-desk duties, and patient/family interactions with empathy and professionalism.

The ideal candidate has at least 1 year of veterinary customer service, a high school diploma or GED, and excellent communication skills.

Qualifications

• High school diploma or GED (or equivalent).
• Excellent customer service skills, courteous and prompt.
• 1 year veterinary customer service experience.

Responsibilities

• Provides excellent customer service in-person, over the phone, and in high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Vet customer service

Communication

Teamwork

Education

High school diploma or GED

Job description

Cascade Veterinary Referral Center in Tigard, Oregon, is seeking an Overnight Veterinary Receptionist (Care Coordinator) to join our team and help deliver outstanding service during the night shift. You will handle administrative tasks, front-desk duties, and patient/family interactions with empathy and professionalism.

The ideal candidate has at least 1 year of veterinary customer service, a high school diploma or GED, and excellent communication skills.