Overnight Patient Access & Scheduling Specialist

Northwell Health; City of Poughkeepsie (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

Northwell Health in Hudson Valley, NY seeks a patient access navigator to guide patients from scheduling to registration, ensuring a smooth, one-touch experience. You will collect demographic and financial information, verify insurance eligibility, and provide cost estimates for services.

The role includes greeting patients, processing registrations, handling payor requirements, and supporting scheduling while maintaining confidentiality and HIPAA compliance.

Qualifications

• HS diploma required with 2+ years of related experience.
• Associate degree preferred with 6 months related experience.
• NAHAM certification within one year of hire.
• Basic MS Word and MS Excel skills.
• Customer service and organizational skills required.

Responsibilities

• Greet patients and check in using EMR and scheduling systems.
• Verify demographics and insurance eligibility; collect payments.
• Schedule appointments and provide estimates; answer calls.
• Maintain HIPAA and privacy compliance.
• Assist with special needs and directions.

Skills

Customer Service

MS Word

MS Excel

Education

High School Diploma

Associate degree (preferred)

Job description

Northwell Health in Hudson Valley, NY seeks a patient access navigator to guide patients from scheduling to registration, ensuring a smooth, one-touch experience. You will collect demographic and financial information, verify insurance eligibility, and provide cost estimates for services.

The role includes greeting patients, processing registrations, handling payor requirements, and supporting scheduling while maintaining confidentiality and HIPAA compliance.