Overnight Operations Specialst

Kimpton-Hotels-; Seattle (WA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

On-site parking

Dry Cleaning (uniform)

Hotel + restaurant discounts

Paid Time Off

Paid Holidays

Medical/Dental/Vision/HSA plans

Life Insurance

Disability Insurance

Tuition Reimbursement

401k with Company Match

Job summary

Kimpton Hotel Monaco Seattle, located in downtown Seattle, is seeking an Overnight Operations Specialist to warmly greet guests, assist with luggage, and guide them to their rooms in the overnight shift (11 PM–7 AM). The role emphasizes hospitality standards, guest safety, and seamless service in a luxury setting.

Responsibilities include escorting guests, offering local recommendations, coordinating transportation, and supporting the front desk when needed.

Qualifications

• Previous experience in customer service or similar role.
• Basic writing skills and professional communication.

Responsibilities

• Welcome arriving guests with enthusiasm and a smile.
• Assist guests with luggage upon arrival and checkout.
• Escort guests to their rooms and explain hotel amenities.
• Arrange transportation and provide local recommendations.
• Assist departing guests with luggage to the curb and ensure transportation is ready.
• Deliver items to guest rooms as needed.
• Maintain a clean, welcoming lobby between housekeeping runs.
• Serve as a doorperson when needed.

Skills

Customer service

Professional communication

Driving

Flexibility

Job description

Description

OVERNIGHT OPERATIONS SPECIALIST

Downtown Seattle - 1101 4 th Ave. (4 th & Spring)

Pay for this role is $22.30 + TIPS

**SCHEDULE IS OVERNIGHT 11P-7A**

COMPANY DESCRIPTION

Kimpton Hotel Monaco Seattle, situated in the heart of downtown, offers a luxurious yet playful experience with its bold, newly renovated design. Known for its jaw-dropping lobby, spacious guestrooms, and a unique vibe, the award-winning hotel provides a relaxing and stylish escape. Guests are steps away from iconic destinations such as Pike Place Market, the Waterfront, and Lumen Field. Dining experiences at Marin showcase the culinary diversity of the Pacific Northwest, offering seasonal, locally-sourced cuisine in vibrant settings. Kimpton Hotel Monaco Seattle is dedicated to creating unforgettable experiences for every guest.

POSITION SUMMARY

As an Overnight Operator, you are the first hello and the last goodbye — and at Kimpton, we know how much those moments matter. You'll set the tone for every guest's stay, bringing warmth, professionalism, and genuine care to each interaction from the moment they pull up to the moment they head home.

In every interaction, you'll embody Kimpton's Five Hospitality Standards: making eye contact, offering a smile, speaking first, engaging in friendly conversation, and using the guest's name. It's the little things that make a big difference.

CORE RESPONSIBILITIES

• Welcome every arriving guest with enthusiasm and a genuine smile.
• Assist guests with luggage promptly upon arrival to their rooms and upon checkout.
• Escort guests to their rooms and provide a helpful overview of hotel amenities and general information.
• Arrange transportation and provide knowledgeable recommendations on local events, dining, entertainment, and attractions.
• Assist departing guests by bringing luggage to the curb and ensuring their transportation is ready.
• Deliver items and packages to guest rooms as needed.
• Maintain a clean, welcoming lobby environment between housekeeping runs.
• Keep the white zone clear and accessible for guest arrivals and emergencies at all times.
• Serve as a resource for guests when the Concierge and Front Desk are unavailable.
• Function as a doorperson as needed.
• Pitch in where needed — we all wear many hats here at Kimpton.

WHAT YOU BRING

• Washington Driver’s License required.
• Previous experience in customer service or similar role.
• Basic writing skills, professional communication skills.
• Clean driving record, minor infractions ok.
• Flexible schedule, able to work evenings, weekends and holidays when needed.

OUR CULTURE - What It’s Like to Work Here

Refreshingly Human.

That’s how we describe the Kimpton culture. Not a tagline — a way of being. It’s what you’ll feel the moment you walk through our doors, and it’s what keeps our teams coming back.

Kimpton founder Bill Kimpton believed one thing above all else: hire the right people and get out of the way. From day one, this brand was built on empowerment — giving people the freedom to be creative, take chances, learn from mistakes, and do what’s right. That vision sparked something special in 1981, and it still runs through everything we do across 80+ hotels worldwide.

If that sounds like the kind of place you’ve been looking for — read on.

Be 100% You

If you join us, you won’t be asked to leave yourself at the door. Your quirks, your tattoos, your accent, your personal style — all of it is not just welcome here, it’s celebrated. Being professional at Kimpton doesn’t mean being a clone. It means showing up as your full, authentic self and doing the work with your own flair.

Be the Ultimate Host

Spark Joy

Beyond great service lives something more lasting: emotional impact. Spark Joy is about the moments guests carry with them long after checkout — the ones that make Kimpton feel different from anywhere else. You’ll have the power to create those moments every single day.

INCLUSION & BELONGING

A culture this special only works when everyone feels they belong in it. We’re committed to building a workplace where every person feels seen, heard, and valued — and where differences aren’t just accepted, they’re what make us better. We proudly welcome candidates of all races, ethnicities, ages, religions, abilities, sexual orientations, gender identities, and backgrounds.

BENEFITS + PERKS!

• On-site parking provided
• Dry Cleaning provided (uniform only)
• Hotel + restaurant discounts in all of Kimpton + IHG – worldwide!
• Paid Time Off – sick & vacation pay with rollover
• Paid Holidays after 90 days of employment
• Affordable medical/dental/vision/HSA plans
• Basic & Supplemental Life Insurance
• Short/Long Term Disability Insurance
• Hospital Indemnity, Critical Illness & Accident Insurance
• Tuition Reimbursement
• 401k with Company Match after 6 months of service

The pay range is only applicable for jobs to be performed in Seattle, WA. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.