Overnight Merchandising Lead

Sam's Club; Onalaska (WI); On-site; USD 63,039,000 - 85,962,000; Full time

Benefits offered by this job

Health benefits

401(k) & stock plan

Paid time off

Disability & insurance

Company discounts

Live Better U program

Job summary

Sam's Club in Onalaska, WI is hiring to support member service and store operations. The role involves helping members with self-service technology, guiding purchases, locating merchandise, and addressing concerns in line with company guidelines.

You will assist in supervising associates, training staff, and ensuring safety, merchandising standards, and policy compliance. The position also covers stock replenishment, club pickup, and collaboration across departments.

Qualifications

• Must be 18 years of age or older.
• 6 months retail experience AND 6 months customer service experience.

Responsibilities

• Provides member service by acknowledging the member and identifying member needs; assisting with self-service technology; helping with purchasing decisions; locating merchandise; resolving member issues; and promoting Walmart products and services.
• Assists management with supervision of associates by assigning duties, communicating goals, training on processes, guiding service approaches, ensuring policy compliance, and participating in recruiting, scheduling, and evaluating associates.
• Receives and stocks supplies and merchandise; organizes the sales floor; documents policies and procedures.
• Maintains safety by conducting safety sweeps, forklift operations, hazardous material handling, and reporting unsafe conditions.
• Maintains sales floor and merchandise presentation by handling claims/returns, zoning, stocking, displays, and pricing; identifying shrink and damages; securing high-shrink items.
• Monitors product quality through rotation, dating, recalls, and sanitation; sorts merchandise by categories and maintains cleanliness.
• Leads and participates in teams, coordinating work, giving feedback, and modeling adaptability to change.
• Oversees club pickup order picking and staging; ensures items are selected and staged per policy.
• Develops and implements processes by collaborating with managers and staff; analyzes data, tracks progress, and identifies improvements.
• Demonstrates compliance with policies and Open Door Policy; supports ethical standards and integrity in business processes.

Skills

Merchandising

Customer Service

Supervision

Communication

Ethical Standards

Retail Operations

Job description

Sam's Club in Onalaska, WI is hiring to support member service and store operations. The role involves helping members with self-service technology, guiding purchases, locating merchandise, and addressing concerns in line with company guidelines.

You will assist in supervising associates, training staff, and ensuring safety, merchandising standards, and policy compliance. The position also covers stock replenishment, club pickup, and collaboration across departments.