Overnight Member Services Representative

Pinnacle Fit Clubs LLC; Oxford (MS); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a dynamic team as an Overnight Member Services Representative at a leading fitness club! This role focuses on delivering top-notch customer service, maintaining a safe and welcoming environment, and interacting positively with members at all hours. The position suits individuals who can work independently, possess excellent communication skills, and have a passion for health and fitness.

Benefits

FREE Black Card Membership!

Paid Time Off (PTO)

Health Insurance - First of the month following hire date

Medical & Prescription drug plans

401k plan after 3 months of service

Qualifications

• Must be at least 16 years old.
• Ability to lift, pull, push a minimum of 25 lbs.
• Basic computer proficiency.
• Excellent communication skills.

Responsibilities

• Provide exceptional customer service and address member inquiries.
• Maintain cleanliness and safety of the club.
• Work independently from time to time.

Skills

Customer service

Problem-solving

Listening

Reliability

Positive attitude

Job description

Overnight Member Services Representative

Join to apply for the Overnight Member Services Representative role at Pinnacle Fit Clubs LLC.

Job Summary

The Member Services Representative (MSR) is responsible for creating a positive member experience by delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role involves greeting and engaging with members as they enter and exit the club, addressing inquiries, conducting facility tours, resolving issues, and ensuring a clean, safe, and inviting environment during AM, PM, or Overnight shifts. The representative will often work independently, including times when they may be alone, requiring self-reliance and proactive problem-solving.

Additional Job Summary: The Overnight Member Services Representative will work independently, often by themselves or alone for parts or all of their shift, to ensure the safety, security, and cleanliness of the facility while fostering a welcoming atmosphere. This role requires maintaining constant situational awareness, addressing issues promptly (contacting management for emergencies and documenting non-emergencies in the Communication Log on Microsoft Teams), and upholding Planet Fitness standards without on-site managerial support.

Schedule

• Full Time
• Monday - Thursday: 10:00 PM to 6:00 AM
• 8-hour shift

Essential Duties And Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk-related activities, including:
• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours of the facility.
• Facilitate updates to members’ accounts.
• Respond to member questions and concerns in a timely and professional manner and escalate to management as needed.
• Maintain the cleanliness, organization, and safety of the club.
• Thoroughly clean and sanitize restrooms, locker rooms, fitness equipment, and gym floor.
• Stock locker rooms with supplies/paper products.
• Report broken or missing amenities or equipment to management.
• Follow the "Lost and Found Policy" and turn in lost property immediately.
• Other responsibilities as assigned by management.

Benefits

• FREE Black Card Membership!
• Paid Time Off (PTO)
• Health Insurance - First of the month following hire date
• Medical & Prescription drug plans
• HSA (Health Savings Account)
• Dental
• Vision
• Life/AD&D
• Voluntary Short Term Disability (STD)
• Voluntary Long Term Disability (LTD) and other voluntary benefits
• 401k plan after 3 months of service

Qualifications

• Must be at least 16 years old.
• Ability to lift, pull, push a minimum of 25 lbs.
• Upbeat and positive attitude.
• Punctuality and reliability.
• Exceptional customer service skills; positive and professional interaction with members and co-workers.
• Strong listening and problem-solving skills.
• Basic computer proficiency.
• Diplomacy in all interactions, using appropriate language and behavior.
• Satisfactory background check.

Additional Qualifications for Overnight Role

• Must be 18 years or older.
• Ability to work alone and independently.

Physical Demands

• Standing and walking during shift.
• Talking in person or on the phone.
• Occasionally lifting up to 50 lbs.
• Handling toxic chemicals occasionally.

How To Apply

If interested, submit your resume or complete our application via the Apply Now section. Applications are reviewed continuously until the position is filled. We look forward to your application!

E-Verify Statement

We are an E-Verify company. All employment offers are contingent upon verification of employment eligibility.

EOE Statement

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.