Member Services Representative (Overnight)

Planet Fitness; Milton (GA); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading health club in the United States is seeking a Member Services Representative to provide outstanding customer service and ensure a positive member experience. The role includes greeting members, answering inquiries, and maintaining the front desk area. Candidates should have strong customer service backgrounds and a high school diploma. This position offers an opportunity to work in a vibrant, judgment-free environment focused on member satisfaction.

Qualifications

• Customer service experience preferred.
• High school diploma or GED.
• Basic computer proficiency with an eye for accuracy.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Answer phones and assist callers with questions.
• Check members in or provide tours to prospective members.
• Communicate updates and events to members and guests.

Skills

Customer Service experience

Basic computer proficiency

Punctuality

Reliability

Exceptional customer service skills

Education

High school diploma/GED

Job description

Planet Fitness prides itself on creating a unique environment where anyone – and we mean anyone – can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built. This product is a tool, a means to an end; not a brand name or a mold-maker, but a tool that can be used by anyone. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected.

We are searching for a Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional “Judgement Free” member experience!

Skills Required

• Customer Service experience preferred
• High school diploma/GED
• Basic computer proficiency with an eye for accuracy
• Punctuality and reliability
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations

Essential Duties and Responsibilities

• Greet members and guests, always providing exceptional customer service
• Answer phones courteously and assist callers with a variety of questions
• Check members in or provide a legendary tour to prospective members!
• Log amenities
• Communicate updates and events to members and guests
• Respond to member questions and concerns in a timely and professional manner
• Conduct beverage or merchandise purchases on the point of sale system
• Utilize POS system to assist with new membership cards, change of address, and billing or payment questions
• Keep the front desk area and lobby clean and orderly
• Perform regular facility cleaning and upkeep such as mopping spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights
• Regular cleaning of all exercise equipment and tanning beds
• Maintain restroom and wet area cleanliness and stock supplies

Physical Demands

• Continual standing and walking during shift
• Continuous talking in person or on the phone during shift
• Must be able to lift up to 75 lbs
• Occasional encounter with toxic chemicals during shift

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

About Flynn Fitness Group LLC

As the most innovative health club brand in the United States, Planet Fitness is known for its low prices, our Lunk Alarm, and most of all, for our Judgement Free Zone philosophy, which allows members to relax, get in shape, and have fun without the hard-core, look-at-me attitude prevalent in many gyms.

Planet Fitness is a franchise of fitness centers. The specific clubs supported by this position, located in Massachusetts and Georgia, are independently owned and operated by Flynn Fitness Group. Our company is built on core values: Accountability, Family, Communication, Consistency, Passion, and Having Fun.

Flynn Fitness mission statement: Our family thrives on providing a passionate, fun environment with open communication between members and staff, creating maximum accountability.