Member Services Representative

Planet Fitness - RI & Southern Mass; Fall River (MA); On-site; USD 28,000 - 35,000; Full time

Job summary

A prominent fitness center seeks a Member Services Representative focused on maximizing member satisfaction through exceptional customer service and facility upkeep. You will play a key role in creating a welcoming environment, assisting members with inquiries, and ensuring cleanliness. Join a dynamic team dedicated to enhancing the fitness experience in our Judgment Free Zone.

Benefits

On-the-job training

Performance-based pay increases

Medical insurance eligibility

Free Black Card Membership

Company-sponsored social events

Qualifications

• Must be at least 18 years old.
• Reliable, punctual, and customer-friendly.
• Ability to adapt to various shift schedules.

Responsibilities

• Greeting and assisting members and guests warmly.
• Maintaining cleanliness within the facility.
• Answering questions and handling member inquiries.

Skills

Customer Service

Communication Skills

Flexibility

Positive Attitude

Job description

As a Member Services Representative, you will be responsible for creating a positive member experience by providing a superior level of customer service to all Planet Fitness members and guests. You will also be responsible for the maintaining the cleanliness of all areas of the facility to ensure a positive member experience.

At Planet Fitness, our members come first and everything we do is geared towards providing them the best experience possible. You will learn about people quickly in very customer friendly environment and will be responsible for:

• Greeting members, prospective members and guests with a warm and friendly smile as they come in and leave for the day
• Giving tours of the club, providing membership information and signing new members up
• Answer phones in a friendly manner and assist callers with a variety of questions
• Helping members with any questions or concerns they may have in a timely and professional manner> Only elevating the issue to the Assistant Manager or Manager as needed
• Helping members with needed updates to their accounts
• Assisting in maintaining the neatness and cleanliness of the club whether it involves cleaning equipment or a toilet

We want you to join our team if:

• Are at least 18 years or older
• You have an upbeat and positive attitude!
• Are punctual and are reliable.
• Have good communication skills.
• Can flex more than just your muscle. Must be open to a curve ball every once in a while, and must be flexible in responsibilities.
• You are willing and able to work extra hours as required, bring smiles to our members
• Can interact in a positive and professional way with members and co-workers. Enjoy exceeding the member’s expectations and only use appropriate behavior and language of course when dealing with any issues at the club.

Shift Structure (subject to change based on business need)

• Overnight shifts starting at 10pm
• Morning shifts Monday to Friday hours ranging from 5am to 3pm
• Afternoon shifts Monday to Friday hours ranging from 2pm to 10pm
• Weekend shifts Saturday and Sunday hours ranging from 6:30am to 7:30pm

Want more reasons?

• On the job training and skill development
• Performance based pay increases
• Medical insurance, if hourly requirements are met
• Free Black Card Membership!
• Company sponsored social events

Physical Demands:

• Continual standing and walking during shift, so wear comfortable shoes.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift like disinfectant products.

JOIN THE CLUB.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

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EARN RAVE REVIEWS

Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience.

CHECK OUT SOME OF OUR GOLDEN THUMB AWARD WINNERS, NOMINATED BY A MEMBER IN THEIR CLUB:

Give it up for Brett, a Certified Trainer in Hampton Township, PA. Not only is he a motivating trainer, he’s an inspiration to never give up. After being diagnosed with MS, Brett kept working toward his goals and didn’t let the disease stop him. He says it best: “As I continue my job here at Planet Fitness, I cannot wait to see what new people I get to train, the lives I get to change, and show everyone that no matter what, don’t ever quit on yourself."