Overnight Member Services Representative

Crunch Fitness; Kentwood (MI); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading fitness company seeks an Overnight Member Services Representative to create a fun gym environment while ensuring exceptional customer service. This role involves managing cleaning tasks, assisting with sales, and welcoming members and guests. Candidates should have strong communication skills and a background in service roles. CPR/AED certification is required but can be acquired upon hiring.

Benefits

Bonus based on performance

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively in reading and writing.

Responsibilities

• Manage cleaning assignments during the overnight shift.
• Assist with membership and retail sales.
• Promote membership privileges.
• Check in members and guests.

Skills

Customer service orientation

Communication skills

Job description

Benefits:

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

Overnight MSR | Fit Fusion

Overview

The Overnight Member Services Representative contributes to building a fiercely fun fitness environment for team members while delivering excellent customer service to the member base. They are enthusiastic about fitness and excited about serving others and help to deliver and exceptional member experience at gym level.

Responsibilities

• Manages cleaning assignments during the overnight shift.
• Prepares the facility for the AM shift.
• Greets all members & guests with a focus on member engagement and retention.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations.
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests,
• Facilitates all member requests or forwards to a manager.
• Maintains a professional and courteous disposition.
• Is an expert in all club facility, services, programs and schedules/hours of operation.
• Maintains a clean and organized work area.
• Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales.
• Performs opening and closing checklist and duties.

Requirements

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
• Strong customer service orientation
• CPR/AED certification required (can be obtained within 30 days of hire)

Physical Requirements

• Must be able to lift or move up to 50lb.
• Physical effort required for daily duties include prolonged standing and walking.

Reporting Structure

• Reports directly to the General Manager and Assistant General Manager.