Overnight Member Services Representative

Fit Fusion, LLC; Mandeville (LA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in fitness is seeking an Overnight Member Services Representative to enhance the member experience. In this engaging role, you will be responsible for managing cleaning tasks, preparing the facility for the morning shift, and providing exceptional customer service to members and guests. Your enthusiasm for fitness and ability to connect with people will contribute to a vibrant gym environment. If you're looking for a dynamic position with opportunities for advancement and personal growth, this role is perfect for you. Join a team that values fun, fitness, and exceptional service!

Benefits

Bonus based on performance

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Qualifications

• 1+ years of experience in a service-oriented position preferred.
• Strong communication and customer service skills required.

Responsibilities

• Manage cleaning assignments and prepare the facility for the AM shift.
• Greet members and assist with membership and retail sales.

Skills

Customer Service Orientation

Communication Skills

Proficiency in Reading and Writing

Education

CPR/AED Certification

Job description

Benefits:

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

Overnight MSR | Fit Fusion

Overview

The Overnight Member Services Representative contributes to building a fiercely fun fitness environment for team members while delivering excellent customer service to the member base. They are enthusiastic about fitness and excited about serving others and help to deliver and exceptional member experience at gym level.

Responsibilities

• Manages cleaning assignments during the overnight shift.
• Prepares the facility for the AM shift.
• Greets all members & guests with a focus on member engagement and retention.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations.
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests,
• Facilitates all member requests or forwards to a manager.
• Maintains a professional and courteous disposition.
• Is an expert in all club facility, services, programs and schedules/hours of operation.
• Maintains a clean and organized work area.
• Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales.
• Performs opening and closing checklist and duties.

Requirements

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
• Strong customer service orientation
• CPR/AED certification required (can be obtained within 30 days of hire)

Physical Requirements

• Must be able to lift or move up to 50lb.
• Physical effort required for daily duties include prolonged standing and walking.

Reporting Structure

• Reports directly to the General Manager and Assistant General Manager.