Overnight Member Services Representative

Planet Fitness Franchising, LLC; Great Falls (MT); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

Opportunity for advancement

Paid time off

Free uniforms

Job summary

Planet Fitness is seeking an Overnight Closer (Member Services Representative) to provide a superior customer service experience for members, guests and prospective members, and to manage front desk operations, signups, and POS transactions.

You will greet guests, answer questions, monitor facility cleanliness, and ensure accurate member records while maintaining a friendly, professional demeanor during the overnight shift (10:00pm–6:00am); a High School diploma or GED is required.

Qualifications

• Customer service background preferred.
• Must be able to work overnight hours (10:00pm to 6:00am).
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.

Responsibilities

• Greet members and guests, providing exceptional customer service and making members feel welcome.
• Answer phones in a friendly manner and assist callers with various questions.
• Check members in, tour and sign up new members, log amenities and communicate updates and events.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point of sale system.
• Utilize POS system for membership cards, address changes and billing questions.

Skills

Customer service

Overnight shift

Basic computer proficiency

Positive attitude

Punctuality

Professional communication

Education

High School diploma/GED

Tools

POS system

Job description

Benefits:

• Employee discounts
• Opportunity for advancement
• Paid time off
• Free uniforms

Our Job Opening

We are searching for an Overnight Closer (Member Services Representative) to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience! The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Customer Service/Front Desk Activities

• Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point of sale system.

Member Accounts

Utilize POS system to assist with new membership cards, change of address and billing or payment questions.

Club Cleanliness and Maintenance

• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
• Regular cleaning of all exercise equipment and tanning beds.
• Regular restroom and wet area cleaning and stocking.

Qualifications/Requirements

• Customer service background preferred.
• Must be able to work overnight hours (10:00pm to 6:00am)
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.

Physical Demands/Requirements

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 75 lbs.
• Will occasionally encounter toxic chemicals during shift.

Why you should join Planet Fitness!

• Contribute to changing people’s lives every day by helping us create a healthier Planet!
• Work hard and play hard with an amazing group of talented, dynamic professionals!