Member Experience Specialist

Taymax Group; Jacksonville (TX); On-site; USD 19,000 - 21,000; Full time

Job summary

Taymax Group, LP, a multi‑unit Planet Fitness franchisee, is hiring a Member Services Representative for our Jacksonville location. The role focuses on delivering a welcoming member experience at the front desk, supporting signups, tours, and account updates.

Responsibilities include greeting members, processing signups and payments, answering questions, and keeping the club clean and organized. Must be reliable and customer‑minded.

Qualifications

• Must be 18 years or older and have a HS diploma or GED.
• Prior customer service or front-desk experience preferred.
• Basic computer proficiency and reliable attendance required.

Responsibilities

• Greet members and guests delivering exceptional service.
• Check members in, answer phones, and guide tours for prospective members.
• Assist in signing up new members and calculating rates and dues.
• Maintain club cleanliness and assist with daily tasks as assigned.
• Handle member inquiries and escalate to management when needed.

Skills

Customer service

Front desk

Communication

Teamwork

Problem solving

POS knowledge

Education

High School diploma or GED

Tools

POS system

Job description

Taymax Group, LP, a multi‑unit Planet Fitness franchisee, is hiring a Member Services Representative for our Jacksonville location. The role focuses on delivering a welcoming member experience at the front desk, supporting signups, tours, and account updates.

Responsibilities include greeting members, processing signups and payments, answering questions, and keeping the club clean and organized. Must be reliable and customer‑minded.