Concierge

The Marcus Corporation; Omaha (NE); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Free meals

Room discounts

Parking

Career growth

Paid time off

Insurance after 30 days

401k with employer match

Job summary

The Marcus Downtown Omaha Marriott is seeking a Concierge/Lounge Attendant to serve as the heart of the executive lounge, greeting guests and ensuring a refined, guest-centric experience in downtown Omaha.

You will anticipate guest needs, handle inquiries, and coordinate services to deliver exceptional hospitality with a focus on luxury and consistent service standards.

Qualifications

• High school diploma or equivalent required.
• Ability to listen effectively, and to speak and write English clearly.
• Ability to access and accurately use a moderately complex computer system.
• Able to stand, walk, and perform essential job functions.

Responsibilities

• Warmly welcome guests, identify their needs, and provide personalized service.
• Respond accurately to inquiries about hotel services, events, and VIPs.
• Make decisions and resolve guest issues immediately.
• Ensure a first-class, comfortable experience for every guest.
• Replenish food and beverages while checking guest satisfaction.
• Perform general cleaning tasks to maintain health and safety standards.
• Other duties as assigned.

Skills

Customer service

English proficiency

Computer skills

Mobility/standing

Observation

Education

High school diploma or equivalent

Job description

Are you passionate about hospitality and eager to work for one of the most recognized names in the industry? Do you aspire to grow your career at a premier hotel in downtown Omaha? If so, the Omaha Marriott at the Capitol District is the perfect place for you! We are seeking a dedicated individual to join our dynamic team and contribute to the exclusive luxury and outstanding service that define our hotel. As a Concierge/Lounge Attendant at the Omaha Marriott Downtown, you'll be the heart of our executive lounge, engaging with guests, anticipating their needs, and creating a warm, inviting atmosphere for an exceptional experience.

Located in the heart of downtown Omaha, the Omaha Marriott Downtown is a premier destination known for its world-class hospitality, sleek design, and exceptional service. Ranked among the top hotels in the city, we take pride in creating unforgettable guest experiences and that same commitment extends to our team members. With 333 modern rooms and over 15,000 square feet of event space, our hotel serves as the anchor of Omaha's vibrant Capitol District. Just steps from the CHI Health Center and Charles Schwab Field home of the NCAA College World Series our upscale property is a hub of energy, style, and opportunity. Whether you're looking to grow your hospitality career or be part of a team that delivers excellence every day, this is your chance to shine in one of the city's most dynamic and inspiring environments.

What will you be doing?

• Warmly welcome guests, identifies their needs, and provides personalized service.
• Respond accurately to inquiries about hotel services, events, and VIPs.
• Make decisions and resolve guest issues immediately.
• Ensure a first-class, comfortable experience for every guest.
• Replenishes food and beverages while checking for guest satisfaction.
• Perform general cleaning tasks to maintain health and safety standards.
• Other duties as assigned.

What do you bring to the role?

• Ability to effectively deal with internal and external customers, some of whom will requires high levels of patience, tact, and diplomacy to defuse anger and collect accurate information to resolve conflicts.
• Ability to listen effectively, to speak and write English clearly.
• Ability to access and accurately use a moderately complex computer system.
• Ability to stand, walk, and continuously perform essential job functions.
• Hearing and visual ability to observe and detect signs of emergency situations.
• High school diploma or equivalent required.

What's in it for you?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Marriott-branded properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• Two for one movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Early wage access
• Paid time off
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are People Pleasing People who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Omaha Marriott Downtown is an equal opportunity employer.

Additional Information

• Hourly/Yearly Wage: 17.0

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