Overnight IT Support Technician I — Remote & Onsite

ASM Research, An Accenture Federal Services Company; Helena (MT); On-site; USD 32,000 - 41,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks an entry-level IT professional to provide Tier 1 support for production and development systems both remotely and onsite. You will troubleshoot basic hardware, software, and network issues, implement routine changes, and assist with patching and backups.

The role includes overnight shifts Sunday through Thursday 9:30pm to 6:30am CST, with weekends off, and opportunities to work with Microsoft OS, Office 365, SharePoint, Teams, and cloud

Qualifications

• HS Diploma or GED; Bachelor’s Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience.
• 0-2 years of experience in information technology, systems administration or other IT related field.
• Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.

Responsibilities

• Implements routine changes on production systems per direction and guidance from Administrators.
• Supports the integration of new technologies into existing infrastructure.
• Resolves Level 1 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes.
• Deploys standard repeatable build outs.
• Supports the patching and maintenance of appropriate technologies (e.g. servers/databases/network/storage/software solutions).
• Supports routine backup strategies and disaster recovery tests.
• Reviews system performance indicators and raises issues to more senior level team members.
• Assists with monitoring vendors' release notes and contributes to the implementation of necessary upgrades and patches as required.
• Maintains third-party tools.
• May make proactive suggestions for service improvements.

Skills

Windows OS

Windows Server

Office 365

SharePoint

Teams

Troubleshooting

Customer service

Education

High school diploma or GED

Bachelor's degree in IT or related field preferred

Job description

ASM Research, An Accenture Federal Services Company, seeks an entry-level IT professional to provide Tier 1 support for production and development systems both remotely and onsite. You will troubleshoot basic hardware, software, and network issues, implement routine changes, and assist with patching and backups.

The role includes overnight shifts Sunday through Thursday 9:30pm to 6:30am CST, with weekends off, and opportunities to work with Microsoft OS, Office 365, SharePoint, Teams, and cloud