Overnight Hotel Auditor & Guest Experience Lead

Hotel Encanto de Las Cruces; Las Cruces (NM); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

401k match

Employee discounts

Free employee parking

Growth opportunities

People-first culture

Job summary

Heritage Hotels & Resorts is seeking a confident Night Auditor to oversee overnight operations at Hotel Encanto de Las Cruces. You’ll balance daily revenue, close out daily financials, and maintain guest service excellence during the night shift.

You’ll lead with a calm, professional demeanor, collaborate with the GEM/ AGM/ GM as needed, ensure safety protocols, and protect guest and company information while supporting a smooth 24/7 operation.

Qualifications

• Strong knowledge of hotel software and property management systems.
• Excellent verbal and written communication skills.
• Proven leadership and decision-making ability in a hotel environment.
• Strong analytical and problem-solving skills.
• Ability to multitask and remain focused during independent overnight operations.

Responsibilities

• Work under the direction of the Guest Experience Manager.
• Maintain a positive and professional approach with employees, coworkers and guests.
• Serve as the accountable managerial presence overnight and remain visible and accessible to guests and staff.
• Communicate regularly with property leadership regarding job assignments and workflow requirements.
• Monitor and safeguard property financials daily.
• Collaborate with on-property leadership & the Accounting Department to ensure expenses and revenues are accurately recorded in the general ledger.
• Ensure compliance with all legal, safety, operational, labor and Heritage standards.
• Close daily business for all outlets and post accurate daily totals.
• Balance room charges with company systems & Property Management Systems.
• Perform daily system backups and initiate system maintenance when necessary.
• Balance daily credit card transactions and transmit settlements through the Property Management System.
• Identify discrepancies, notify appropriate outlets and document all variances.
• Ensure proper distribution and secure filing of all daily financial and operational reports.
• Act as Manager on Duty as required.
• Support special projects assigned by the GEM/AGM/GM.
• Protect company assets and maintain confidentiality of proprietary, client and guest information.
• Maintain a clean, organized work area and professional appearance in compliance with uniform and grooming standards.
• Perform other related duties as assigned.

Skills

Hotel software

Property Management Systems

Leadership

Analytical

Problem solving

Multitasking

Attention to detail

Customer service

Emergency procedures

Education

High school diploma

Tools

PMS/Hotel software

Job description

Heritage Hotels & Resorts is seeking a confident Night Auditor to oversee overnight operations at Hotel Encanto de Las Cruces. You’ll balance daily revenue, close out daily financials, and maintain guest service excellence during the night shift.

You’ll lead with a calm, professional demeanor, collaborate with the GEM/ AGM/ GM as needed, ensure safety protocols, and protect guest and company information while supporting a smooth 24/7 operation.