Overnight Hotel Auditor & Guest Experience Lead

The Karol Hotel Marriott Tribute Portfolio; Clearwater (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Employee meals discount

Marriott discounts

Career growth

Job summary

The Karol Hotel, a boutique Marriott Tribute Portfolio property in Clearwater, seeks a Night Auditor to cover overnight shifts. You will close all reporting functions for the day and act as the main guest contact during the night, ensuring personalized service aligned with Marriott standards.

Key duties include auditing shift closures, producing reports, reconciling house accounts, handling cash, and acting as system liaison while assisting with guest services and reservations as needed.

Qualifications

• High School diploma or higher.
• Previous hospitality or administrative experience preferred.
• Excellent customer service skills.
• Excellent computer/technology skills, ability to learn new software.

Responsibilities

• Audit shift closing for all front office staff and complete an audit summary for each shift.
• Produce accurate reports and handle all cash transactions.
• Provide relief support to hotel PBX operator during shift.
• Maintain and post a daily balance of all house accounts, including reconciliations and final reports to accounting.
• Reconcile cashier's reports with the restaurant system each night and post unresolved tickets.
• Balance and audit room revenue, food and beverage revenue, cashiers' reports, and guest and house accounts for accuracy; assist in daily revenue reports.
• Ensure all banquet revenue is posted and receipts submitted for review.
• Transmit credit card batches.
• Complete and transmit daily management and accounting reports and supporting documents.
• Act as hotel system liaison during night hours.
• Perform all Guest Service Representative functions; may assist in bookings and guest communications.
• Provide warm, friendly hospitality to guests; accurate cash handling.

Skills

Customer service

Computer skills

Multitasking

Communication skills

Education

High School diploma or higher

Tools

Hospitality software

Job description

The Karol Hotel, a boutique Marriott Tribute Portfolio property in Clearwater, seeks a Night Auditor to cover overnight shifts. You will close all reporting functions for the day and act as the main guest contact during the night, ensuring personalized service aligned with Marriott standards.

Key duties include auditing shift closures, producing reports, reconciling house accounts, handling cash, and acting as system liaison while assisting with guest services and reservations as needed.