Overnight Guest Services Specialist

Dynamic Group Management; Chattanooga (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Dynamic Group Management in Chattanooga, TN is seeking a dependable Night Audit Guest Service Representative for the 11:00 PM–7:00 AM shift. The role emphasizes exceptional guest service and completing the nightly audit to keep hotel operations running smoothly.

Responsibilities include handling guest inquiries, coordinating with team members, and using Quore to manage service requests. Strong communication and independence are essential for success in this overnight position.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong customer service orientation with a friendly and professional demeanor.
• Ability to work independently and take initiative.
• Demonstrated leadership abilities and a team-oriented mindset.
• Familiarity with Quore or similar guest service management software preferred.

Responsibilities

• Deliver outstanding customer service to guests, addressing inquiries and resolving issues promptly and professionally.
• Work independently to manage guest requests and maintain a welcoming environment.
• Utilize Quore software to track and manage guest communications and service requests efficiently.
• Handle guest requests and resolve concerns promptly.
• Follow hotel safety and security procedures during the overnight shift
• Communicate clearly and effectively with guests and team members to ensure seamless operations.
• Complete the nightly audit and balance all daily transactions.

Skills

Excellent communication

Customer service

Independent work

Team leadership mindset

Quore familiarity

Tools

Quore

Job description

Dynamic Group Management in Chattanooga, TN is seeking a dependable Night Audit Guest Service Representative for the 11:00 PM–7:00 AM shift. The role emphasizes exceptional guest service and completing the nightly audit to keep hotel operations running smoothly.

Responsibilities include handling guest inquiries, coordinating with team members, and using Quore to manage service requests. Strong communication and independence are essential for success in this overnight position.