Night Auditor - Guest Experience & Night Ops Lead

Dynamic Hixson LLC

Chattanooga (TN)

On-site

USD 19,286 - 24,796

Full time

14 days+

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Job summary

Dynamic Hixson LLC in Chattanooga, TN is seeking a dependable Night Auditor to provide exceptional guest service during the overnight shift while completing the daily audit and ensuring smooth operations.

The role requires strong communication, a customer-service mindset, and the ability to work independently from 11:00 PM to 7:00 AM. Experience with Quore is a plus, and leadership abilities are valued for a team-oriented night team.

Qualifications

Excellent communication skills, both verbal and written.
Strong customer service orientation with a friendly and professional demeanor.
Ability to work independently and take initiative.
Demonstrated leadership abilities and a team-oriented mindset.
Familiarity with Quore or similar guest service management software preferred.
Availability to work the 11:00 PM to 7:00 AM shift consistently.

Responsibilities

Deliver outstanding customer service to guests, addressing inquiries and resolving issues promptly and professionally.
Work independently to manage guest requests and maintain a welcoming environment.
Utilize Quore software to track and manage guest communications and service requests efficiently.
Handle guest requests and resolve concerns promptly.
Follow hotel safety and security procedures during the overnight shift
Communicate clearly and effectively with guests and team members to ensure seamless operations.
Complete the nightly audit and balance all daily transactions.