Overnight Guest Service Representative

Extended Stay America; Brea (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel chain is seeking a customer-focused Guest Service Representative. This role is the face of the hotel, responsible for assisting guests with check-ins, answering calls, and ensuring a positive experience. Ideal candidates will have a passion for customer service and a strong understanding of hospitality standards.

Benefits

Career Advancement Opportunities

Competitive Compensation

Qualifications

• Familiarity with hospitality industry standards.
• Knowledge of front desk operations and procedures.
• Proficient in English; knowledge of other languages is a plus.

Responsibilities

• Greet every guest with a smile.
• Assist guests with the registration process.
• Respond to guest concerns and resolve them appropriately.

Skills

Customer service

Tact and understanding

Fast-paced environment

Education

High School Diploma/GED

Job description

Benefits/Perks

• Career Advancement Opportunities
• Competitive Compensation
  
  
  

Job Summary

We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions.

The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you! We want to see you smile and be a proud team member with a drive to come to work!

Responsibilities

• Greet every guest with a smile
• Assist guests with the registration process
• Answer phone calls and take messages for management.
• Anticipate the needs of guests with a great attitude.
• Respond to guest concerns and resolve them appropriately, escalating to management when necessary. Report incidents accordingly to company policy.
• Maintain accurate records of registration and payment information and knowledge of the POS
• Ensure compliance with health and quality standards.
• Enjoy wearing our ESA green on your back.
  
  
  

Qualifications

• High School Diploma/GED required
• Familiarity with hospitality industry standards
• Knowledge of front desk operations and procedures
• Proficient in English; knowledge of other languages is a plus
• Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
• Ability to demonstrate genuine care for customers and employees
• Ability to work in a fast-paced environment