Overnight Guest Service Representative

Extended Stay America, Inc.; Brea (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the hospitality sector seeks a dedicated Overnight Guest Service Representative in Brea, CA. This role focuses on providing outstanding customer service, ensuring smooth front desk operations, and creating a welcoming atmosphere for all guests. If you enjoy working in a fast-paced environment and thrive on helping others, this position offers opportunities for career advancement and competitive compensation.

Benefits

Career Advancement Opportunities

Competitive Compensation

Qualifications

• Customer-focused with a passion for service.
• Ability to work in fast-paced environments.
• Proficient in English; knowledge of other languages is a plus.

Responsibilities

• Greet every guest with a smile and assist with check-in and check-out.
• Maintain accurate records of registration and payment information.
• Respond to guest concerns and resolve them appropriately.

Skills

Customer Service

Communication

Tact and Understanding

Education

High School Diploma/GED

Job description

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Job Summary

We are looking for a customer-focused

Benefits/Perks

• Career Advancement Opportunities
• Competitive Compensation
  
  
  

Job Summary

We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions.

The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you! We want to see you smile and be a proud team member with a drive to come to work!

Responsibilities

• Greet every guest with a smile
• Assist guests with the registration process
• Answer phone calls and take messages for management.
• Anticipate the needs of guests with a great attitude.
• Respond to guest concerns and resolve them appropriately, escalating to management when necessary. Report incidents accordingly to company policy.
• Maintain accurate records of registration and payment information and knowledge of the POS
• Ensure compliance with health and quality standards.
• Enjoy wearing our ESA green on your back.
  
  
  

Qualifications

• High School Diploma/GED required
• Familiarity with hospitality industry standards
• Knowledge of front desk operations and procedures
• Proficient in English; knowledge of other languages is a plus
• Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
• Ability to demonstrate genuine care for customers and employees
• Ability to work in a fast-paced environment

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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