Overnight Guest & Family Experience Associate

Ronald McDonald House Tampa Bay; Saint Petersburg (FL); On-site; USD 23,000 - 24,000; Part time

Benefits offered by this job

401(k) eligibility after 90 days

Job summary

Ronald McDonald House Tampa Bay is seeking a part-time Overnight Guest & Family Experience Associate to provide a safe, welcoming, and compassionate environment for families staying with us during medical crises.

This overnight role runs 10:00 PM to 8:00 AM, 2-3 nights per week (20-30 hours). Responsibilities include guest service, light housekeeping, guest registration, and basic reporting using our database.

Qualifications

• High School Diploma required.
• Must meet healthcare requirements of partner hospital and complete CPR training.
• Annual fire alarm training required.
• Demonstrates understanding and sensitivity toward diverse communities.

Responsibilities

• Provide overnight guest service with a compassionate, family-centered approach.
• Respond calmly to emergencies following established protocols.
• Perform housekeeping duties, including cleaning shared spaces and restocking supplies.
• Ensure accurate guest registration, check-in, and check-out processes.
• Learn and use database systems to track guest information (training provided).
• Demonstrate strong customer service and emotional awareness.
• Work overnight hours reliably and adapt to night scheduling.
• Housekeeping or cleaning experience, or willingness to perform these duties.

Skills

Customer service

Emotional maturity

Calm presence

Hospitality experience

Education

High School Diploma

Tools

Database systems

Job description

Ronald McDonald House Tampa Bay is seeking a part-time Overnight Guest & Family Experience Associate to provide a safe, welcoming, and compassionate environment for families staying with us during medical crises.

This overnight role runs 10:00 PM to 8:00 AM, 2-3 nights per week (20-30 hours). Responsibilities include guest service, light housekeeping, guest registration, and basic reporting using our database.