Overnight Front Desk Auditor: Precise Guest Service

Socket.dev; Westerville (OH); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Middletown Hotel Management is seeking a detail-oriented Night Auditor to join the Front Office team for overnight hours. You will provide exceptional guest service while performing daily audits and ensuring financial reporting is accurate for management review.

The role requires knowledge of ONQ or similar PMS, strong accounting aptitude, and the ability to work independently overnight in a fast-paced environment. Benefits include 401(k) matching, health, dental, vision, and PTO.

Qualifications

• Prior front desk or hotel experience preferred.
• Familiarity with ONQ or similar property management systems is a plus.
• Strong accounting aptitude and attention to detail.
• Effective verbal and written communication skills.
• Knowledge of hotel amenities and ability to provide clear guest directions.
• Ability to stand and walk for extended periods.
• Ability to lift up to 50 pounds and assist in moving heavier loads with team support.
• Ability to work independently overnight in a fast-paced environment.

Responsibilities

• Check guests in and out in a professional and efficient manner.
• Maintain knowledge of the ONQ PMS and assist with reservations.
• Adhere to accounting and cash handling procedures.
• Manage guest requests and delegate tasks to departments.
• Serve as PBX Operator using the switchboard.
• Answer inquiries in a friendly, courteous manner.
• Handle and resolve guest complaints, exceeding expectations.
• Perform daily audits, balance totals, and run PMS backups.
• Inform management of unusual activity during the shift.
• Assist with shipping and receiving processes.
• Assist guests with luggage when needed.
• Keep Front Desk area clean and organized.

Skills

Front desk experience

Accounting aptitude

Attention to detail

Verbal and written communication

Tools

ONQ PMS

Job description

Middletown Hotel Management is seeking a detail-oriented Night Auditor to join the Front Office team for overnight hours. You will provide exceptional guest service while performing daily audits and ensuring financial reporting is accurate for management review.

The role requires knowledge of ONQ or similar PMS, strong accounting aptitude, and the ability to work independently overnight in a fast-paced environment. Benefits include 401(k) matching, health, dental, vision, and PTO.