OVERNIGHT GROCERY/CLERK

Kroger Mountain View Foods; Tempe (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking an Overnight Grocery Clerk to enhance customer experience through exceptional service. This role involves maintaining a clean and safe environment, assisting customers with product inquiries, and ensuring product quality. Ideal candidates will possess effective communication skills and the ability to handle stressful situations. Join a team that values respect, honesty, and integrity while providing fresh products and a welcoming atmosphere for all customers. If you thrive in a fast-paced environment and enjoy helping others, this position is perfect for you.

Qualifications

• Ability to handle stressful situations while maintaining a positive attitude.
• Effective communication skills to assist customers.

Responsibilities

• Create a welcoming environment for customers and assist with their inquiries.
• Ensure product quality and maintain inventory for the department.
• Adhere to food safety regulations and report safety risks.

Skills

Effective communication skills

Ability to handle stressful situations

Basic math knowledge

Education

High School Diploma or equivalent

Job description

Join to apply for the OVERNIGHT GROCERY/CLERK role at Kroger Mountain View Foods.

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

1. Promote trust and respect among associates.
2. Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
3. Gain and maintain knowledge of products sold within the department and respond to questions and make suggestions about products.
4. Offer product samples to help customers discover new items or products they inquire about.
5. Inform customers of dairy specials.
6. Provide customers with fresh products that they have ordered.
7. Recommend items to customers to ensure they get the products they want and need.
8. Check product quality to ensure freshness, review “sell by” dates, and take appropriate action.
9. Label, stock, and inventory department merchandise.
10. Report product ordering/shipping discrepancies to the department manager.
11. Display a positive attitude.
12. Stay current with present, future, seasonal, and special ads.
13. Adhere to all food safety regulations and guidelines.
14. Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
15. Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
16. Practice preventive maintenance by inspecting equipment and notifying the appropriate department or store manager of any items in need of repair.
17. Notify management of customer or employee accidents.
18. Report all safety risks, or issues, and illegal activity, including: robbery, theft, or fraud.
19. Work cooperatively in a high-paced and sometimes stressful environment.
20. Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
21. Act with honesty and integrity regarding customer and business information.
22. Follow directions and seek assistance when necessary to resolve customer and business issues.
23. Support and assist through direct interaction with minors, individuals with special needs, and older adults.
24. Perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum:

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).

Desired:

• Retail experience.