Overnight Front Office Ambassador - Waldorf Astoria Chicago

Hilton Worldwide, Inc.; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

Hilton's Waldorf Astoria Chicago seeks an Overnight Front Office Ambassador to enhance guest experiences. This pivotal role includes managing guest operations and ensuring satisfaction while embodying Hilton's values of hospitality and teamwork. Join a renowned hotel in a vibrant area, offering competitive pay and perks like discounted travel and flexible scheduling.

Benefits

Access to DailyPay

Medical Insurance Coverage

Mental health resources

Best-in-Class Paid Time Off (PTO)

Go Hilton travel program

Debt-Free Education opportunities

401K plan with company match

Employee stock purchase program

Career growth and development

Recognition and rewards programs

Qualifications

• Passionate about delivering exceptional guest experiences.
• Demonstrates integrity and urgency in all actions.
• Shows strong focus on teamwork and leadership.

Responsibilities

• Manage guest arrivals and departures effectively.
• Resolve guest challenges with efficiency.
• Promote hotel services and upsell products.

Skills

Customer Focus

Teamwork

Hospitality

Job description

This service is set to disconnect automatically after {0} minutes of inactivity. Your session will end in {1} minutes. Click OK to reset the timer to {0} minutes.

You have been signed out. This service is set to sign out after {0} minutes of inactivity.

Job Description

Job Number:

Overnight Front Office Ambassador - Waldorf Astoria Chicago (

Job Number:

HOT0BOSJ )

Work Locations

Work Locations

: Waldorf Astoria Chicago 11 East Walton Chicago 60611

Waldorf Astoria is looking for an Overnight Front Office Ambassadorto join the team in Chicago's Gold Coast!

Recognized as one of the Best Hotels in the World and in Chicago with the Top Hotel Spa in the U.S., the AAA-Five-Diamond, Forbes 4-Star Waldorf Astoria Chicago is nestled in the prestigious Gold Coast neighborhood among the famed Oak Street retailers and beach, Rush Street restaurants and nightlife, and The Magnificent Mile. Reminiscent of the grand Parisian hotels of the 1920s, this luxury hotel features 215 rooms, over 5,000 square feet of meeting space and 4 food and beverage outlets. This includes a restaurant, 2 bars, and in-room dining.

In this role, The Ambassador will be directly responsible for the guest's arrival and departure experience in addition to any operational needs as it relates to the specific guest's requests, recommendations and touches. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes services, amenities and upsells products to the guests.

• Classification: Full-Time
• Shift: Overnight – must be available to weekdays, weekends, and holidays.
• Pay Rate: The pay rate for this role is $25 per hour + Overnight differential and is based on applicable and specialized experience and location.

The Ambassador position will be directly responsible for the guest's arrival and departure experience in addition to any operational needs as it relates to the specific guest's requests, recommendations and touches. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes services, amenities and upsells products to the guests.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment.

#LI-CS2

Job

Job

: Guest Services, Operations, and Front Office

Schedule

Schedule

: Full-time

Refer a friend for this job

Refer a friend for this job

Tell us about a friend who might be interested in this job. All privacy rights will be protected. Refer a friend