Overnight Front Office Ambassador (Part-Time) - Waldorf Astoria Chicago

Hilton; Chicago (IL); On-site; USD 60,000 - 80,000; Part time

Job summary

Waldorf Astoria is seeking a Front Office Ambassador to ensure an exceptional guest experience in Chicago's Gold Coast. This part-time role involves guest interactions, resolving challenges during their stay, and promoting hotel services to enhance satisfaction.

Benefits

Access to DailyPay

Medical Insurance Coverage

Mental Health Resources

Best-in-Class Paid Time Off

Discounted Travel Program

Debt-Free Education Opportunities

401K Plan with Company Match

Stock Purchase Program at Discount

Career Growth and Development

Recognition and Rewards Programs

Qualifications

• Demonstrated values of hospitality, integrity, leadership, teamwork and ownership.
• Ability to focus on customer satisfaction and adaptability.

Responsibilities

• Responsible for guest arrival and departure experiences.
• Resolving guest challenges and upgrading as necessary.
• Promoting services and upselling products.

Skills

Hospitality

Integrity

Leadership

Teamwork

Ownership

Customer Focus

Adaptability

Job description

Waldorf Astoria is looking for a Front Office Ambassador to join the team in Chicago's Gold Coast!

Recognized as one of the Best Hotels in the World and in Chicago with the Top Hotel Spa in the U.S., the AAA-Five-Diamond, Forbes 4-Star Waldorf Astoria Chicago is nestled in the prestigious Gold Coast neighborhood among the famed Oak Street retailers and beach, Rush Street restaurants and nightlife, and The Magnificent Mile. Reminiscent of the grand Parisian hotels of the 1920s, this luxury hotel features 215 rooms, over 5,000 square feet of meeting space and 4 food and beverage outlets. This includes a restaurant, 2 bars, and in-room dining.

In this role, The Ambassador will be directly responsible for the guest's arrival and departure experience in addition to any operational needs as it relates to the specific guest's requests, recommendations and touches. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes services, amenities and upsells products to the guests.

• Classification: Part-Time
• Shift: Overnight – must be available to weekdays, weekends, and holidays.
• Pay Rate: The pay rate for this role is $25 per hour + Overnight differential and is based on applicable and specialized experience and location.

Want to learn more? Hotel Website, Facebook, Instagram

What will I be doing?

The Ambassador position will be directly responsible for the guest's arrival and departure experience in addition to any operational needs as it relates to the specific guest's requests, recommendations and touches. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes services, amenities and upsells products to the guests.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment.

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