Overnight Front Office Agent / Night Auditor

The Hotel at Auburn University; Auburn (AL); On-site; USD 17,000 - 21,000; Full time

Job summary

The Hotel at Auburn University is seeking an Overnight Agent responsible for completing the night audit, reconciling accounts, and posting all charges for the day, while ensuring accuracy and guest service.

Duties include check-in/check-out, processing payments, providing information to guests, imputing reservations, answering front desk calls, and alerting staff to VIP arrivals. Maintain workstation cleanliness and professionalism.

Qualifications

• High school diploma or equivalent is required.
• Previous hospitality experience is preferred.
• 2 years of customer service/hotel experience is preferred.
• Must maintain confidentiality of guest information and hotel data.

Responsibilities

• Check-in and check-out guests accurately and courteously.
• Process all payments according to hotel requirements.
• Provide information to guests and visitors as needed.
• Input reservations and answer front desk calls, alerting staff of VIP arrivals.
• Meet with departing staff to review business status and follow-up items.
• Maintain clean and organized workstations throughout the shift.
• Adjust housekeeping statuses as needed and communicate discrepancies.
• Promote positive guest relations at all Guest Services areas.
• Perform other related duties as assigned.

Skills

Guest service excellence

Calm under pressure

Communication skills

Attention to detail

Organization

Confidentiality

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Job Summary:

The Overnight Agent is responsible for completing the night audit, reconciling all accounts, and posting all charges for that day.

Supervisory Responsibilities:

• None

Duties & Responsibilities:

• Responsible for the accurate, courteous, and efficient check-in/check-out of hotel guests.
• Process all payments according to established hotel requirements.
• Provide information to any guest or visitor's inquiry.
• Responsible for imputing accurate reservations, answering all calls at the front desk, and alerting hotel staff of VIP arrivals.
• Meet with departing Guest Services Agents to review business status and follow-up items.
• Set up workstations with necessary supplies; maintain cleanliness throughout the shift.
• Change all housekeeping discrepancies to the correct status.
• Promote positive guest relations to all individuals approaching the Guest Services Areas.
• Performs other related duties as assigned.

Required Skills & Abilities:

• Ability to focus attention on guest needs, remaining calm and courteous.
• Excellent organizational skills and attention to detail.
• Maintain confidentiality of all guest information and pertinent hotel data.
• Ability to work well under pressure within any given period of time, which includes coordinating many requests at any given time.
• Excellent written and verbal communication skills.
• Ability to analyze and resolve problems by exercising good judgment.
• Proficient in Microsoft Office Suite or similar software.

Education & Experience:

• High school diploma or equivalent is required.
• Previous experience in the hospitality industry is preferred.
• 2 years of experience in customer service and/or hotel experience is preferred.

Physical Requirements:

• Prolonged periods of walking, standing, and sitting.
• Must be able to lift up to 15 pounds at times.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.