Overnight Front Desk Specialist

Concord Hospitality Enterprises; King of Prussia (PA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Competitive Pay

Medical plans

Vision/Dental

401K Retirement

Discounted room rate

Life Insurance

Disability programs

Verizon Wireless Discount

Education Assistance Programs

Job summary

The Alloy a DoubleTree by Hilton located in King of Prussia is seeking a full-time Night Auditor to join our Front Office Team.

We offer a role shaping guest experiences with a facility-driven focus on security, cash handling, and seamless service. This position supports Concord’s welcoming culture and provides competitive pay and a comprehensive benefits package to eligible associates.

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures

Job description

The Alloy a DoubleTree by Hilton located in King of Prussia is seeking a full-time Night Auditor to join our Front Office Team.

We offer a role shaping guest experiences with a facility-driven focus on security, cash handling, and seamless service. This position supports Concord’s welcoming culture and provides competitive pay and a comprehensive benefits package to eligible associates.