Overnight Front Desk Auditor — Guest Experience Leader

the Alloy-King of Prussia, a DoubleTree by Hilton; King of Prussia (PA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive Pay

Medical plans

401K Retirement Program

Discounted room rate

Group Life Insurance

Disability programs

Verizon Wireless Discount

Education Assistance Programs

Job summary

The Alloy a DoubleTree by Hilton in King of Prussia is seeking a full-time Night Auditor to join our Front Office Team. This overnight role is crucial to ensuring a smooth guest experience and accurate financial records.

You will be responsible for guest check-ins and check-outs, posting charges, handling cash, answering questions, and maintaining security and privacy. The position offers competitive pay and benefits as part of Concord Hospitality's team.

Qualifications

• Overnight shift availability for 11:00 PM–7:00 AM.
• Must have reliable transportation.
• Excellent guest service and communication.

Responsibilities

• Assist guests efficiently, courteously and professionally.
• Maintain a high level of service and hospitality.
• Resolve guest concerns promptly and satisfactorily.
• Post guest charges and manage cash handling procedures.
• Handle guest mail with privacy and professionalism.
• Be knowledgeable of hotel brand programs and travel offers.
• Communicate with departments and management on guest feedback.
• Respond quickly to calls and lobby visitors for front desk assistance.
• Know hotel safety and emergency procedures.

Skills

Customer service

Cash handling

Communication

Guest relations

Job description

The Alloy a DoubleTree by Hilton in King of Prussia is seeking a full-time Night Auditor to join our Front Office Team. This overnight role is crucial to ensuring a smooth guest experience and accurate financial records.

You will be responsible for guest check-ins and check-outs, posting charges, handling cash, answering questions, and maintaining security and privacy. The position offers competitive pay and benefits as part of Concord Hospitality's team.