Night Auditor

the Alloy-King of Prussia, a DoubleTree by Hilton; King of Prussia (PA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive Pay

Medical plans

401K Retirement Program

Discounted room rate

Group Life Insurance

Disability programs

Verizon Wireless Discount

Education Assistance Programs

Job summary

The Alloy a DoubleTree by Hilton in King of Prussia is seeking a full-time Night Auditor to join our Front Office Team. This overnight role is crucial to ensuring a smooth guest experience and accurate financial records.

You will be responsible for guest check-ins and check-outs, posting charges, handling cash, answering questions, and maintaining security and privacy. The position offers competitive pay and benefits as part of Concord Hospitality's team.

Qualifications

• Overnight shift availability for 11:00 PM–7:00 AM.
• Must have reliable transportation.
• Excellent guest service and communication.

Responsibilities

• Assist guests efficiently, courteously and professionally.
• Maintain a high level of service and hospitality.
• Resolve guest concerns promptly and satisfactorily.
• Post guest charges and manage cash handling procedures.
• Handle guest mail with privacy and professionalism.
• Be knowledgeable of hotel brand programs and travel offers.
• Communicate with departments and management on guest feedback.
• Respond quickly to calls and lobby visitors for front desk assistance.
• Know hotel safety and emergency procedures.

Skills

Customer service

Cash handling

Communication

Guest relations

Job description

Description

The Alloy a DoubleTree by Hilton located in King of Prussia is seeking a full-time Night Auditor to join our Front Office Team!

Description

The Alloy a DoubleTree by Hilton located in King of Prussia is seeking a full-time Night Auditor to join our Front Office Team!

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

• This position will require the ideal candidate to work overnight shifts from 11:00 PM to 7:00 AM. Must have reliable transportation

Our Benefits (applies To Full Time Associates Only)

• Competitive Pay
• Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental
• 401K Retirement Program with company contribution – FREE MONEY!
• Discounted room rate at Concord managed hotels.
• Group Life Insurance equal to your annual salary
• Company paid Short term and voluntary Long Term Disability Programs
• Verizon Wireless Discount – save up to 18% off your billing a month with our partnership with Verizon
• Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix .

Role Responsibilities

As a Night Auditor you have the responsible to give our guests the best hospitality experience they can have by:

• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures

Why Concord?

Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest – having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.

The Hourly Rate for this full-time position is $20.00/hour

Equal Opportunity Employer

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality