Overnight Front Desk Security Counselor | Community Support

Catholic Charities of the Archdiocese of New York; New York (NY); On-site; USD 30,000 - 32,000; Full time

Job summary

Catholic Charities of the Archdiocese of New York seeks a Front Desk Security Counselor for overnight shifts at our Bronx residence. The role combines frontline customer service with safety oversight to support residents' well-being and independence as outlined in the service plan.

Responsibilities include monitoring the environment, logging activities, managing visits and incidents, assisting with meals and medication distribution where applicable, and coordinating with program staff.

Qualifications

• High School Diploma.
• Experience relevant to helping individuals with serious mental illness or similar population.
• Experience of providing security a plus.

Responsibilities

• Monitor and maintain the environment to ensure it is safe and secure.
• Document significant building activities and/or information in the Communication Logbook.
• Ensure all building visitors provide identification and sign in the Visitor Log.
• Manage incidents and intervene appropriately to minimize risk of potential harm to all. Notify the program’s manager and document events in the appropriate forms.
• Help with the maintenance of the environment consistent with the program’s design and residents’ needs.
• Provide ongoing counseling support to residents as needed.
• Document all services and interactions in residents’ case records.
• Attend all meetings as required by the Program, BOH Division, or as instructed by CCCS.
• Where applicable, supervise medication distribution to residents and track such with shift and weekly counts.
• Where applicable, prepare meals for residents, by setting up, cooking, and cleaning up such.
• When needed, escort clients into the community for medical, benefits, or other relevant appointments.
• Assist with conducting monthly fire drills.
• Assist in planning and carrying out recreational activities with residents.
• Follow all regulations and/or program guidelines outlined by the New York State Office of Mental Health.

Skills

Customer service

Security awareness

Education

High School Diploma

Job description

Catholic Charities of the Archdiocese of New York seeks a Front Desk Security Counselor for overnight shifts at our Bronx residence. The role combines frontline customer service with safety oversight to support residents' well-being and independence as outlined in the service plan.

Responsibilities include monitoring the environment, logging activities, managing visits and incidents, assisting with meals and medication distribution where applicable, and coordinating with program staff.