Front Desk Security Counselor (2001657)

Catholic Charities of the Archdiocese of New York; New York (NY); On-site; USD 30,000 - 32,000; Full time

Job summary

Catholic Charities of the Archdiocese of New York seeks a Front Desk Security Counselor for overnight shifts at our Bronx residence. The role combines frontline customer service with safety oversight to support residents' well-being and independence as outlined in the service plan.

Responsibilities include monitoring the environment, logging activities, managing visits and incidents, assisting with meals and medication distribution where applicable, and coordinating with program staff.

Qualifications

• High School Diploma.
• Experience relevant to helping individuals with serious mental illness or similar population.
• Experience of providing security a plus.

Responsibilities

• Monitor and maintain the environment to ensure it is safe and secure.
• Document significant building activities and/or information in the Communication Logbook.
• Ensure all building visitors provide identification and sign in the Visitor Log.
• Manage incidents and intervene appropriately to minimize risk of potential harm to all. Notify the program’s manager and document events in the appropriate forms.
• Help with the maintenance of the environment consistent with the program’s design and residents’ needs.
• Provide ongoing counseling support to residents as needed.
• Document all services and interactions in residents’ case records.
• Attend all meetings as required by the Program, BOH Division, or as instructed by CCCS.
• Where applicable, supervise medication distribution to residents and track such with shift and weekly counts.
• Where applicable, prepare meals for residents, by setting up, cooking, and cleaning up such.
• When needed, escort clients into the community for medical, benefits, or other relevant appointments.
• Assist with conducting monthly fire drills.
• Assist in planning and carrying out recreational activities with residents.
• Follow all regulations and/or program guidelines outlined by the New York State Office of Mental Health.

Skills

Customer service

Security awareness

Education

High School Diploma

Job description

Description

The Front Desk Security Counselor is primarily responsible for providing good customer service and exercising good judgement in managing the residence during the overnight hours. The Front Desk Security Counselor may participate in any of the activities consistent with a Residential Counselor’s scope of responsibilities by helping residents learn community life skills appropriate to their needs as recorded in their comprehensive service plan so that they may grow toward more independent lives.

Location: 1180 Fulton Avenue, Bronx, NY 10456

Salary: $21.50 - $23.00

Essential Duties And Responsibilities Include The Following.

• Monitor and maintain the environment to ensure it is safe and secure.
• Document significant building activities and/or information in the Communication Logbook.
• Ensure all building visitors provide identification and sign in the Visitor Log.
• Manage incidents and intervene appropriately to minimize risk of potential harm to all. Notify the program’s manager and document events in the appropriate forms.
• Help with the maintenance of the environment consistent with the program’s design and residents’ needs.
• Provide ongoing counseling support to residents as needed.
• Document all services and interactions in residents’ case records.
• Attend all meetings as required by the Program, BOH Division, or as instructed by CCCS.
• Where applicable, supervise medication distribution to residents and track such with shift and weekly counts.
• Where applicable, prepare meals for residents, by setting up, cooking, and cleaning up such.
• When needed, escort clients into the community for medical, benefits, or other relevant appointments.
• Assist with conducting monthly fire drills.
• Assist in planning and carrying out recreational activities with residents.
• Follow all regulations and/or program guidelines outlined by the New York State Office of Mental Health.

Position Type and Expected Hours of Work:

This is a full-time position. Must be able to work flexible/shift schedule and be available for emergencies.

Qualifications

Education and/or experience required:

• High School Diploma.
• Experience relevant to helping individuals with serious mental illness or similar population.
• Experience of providing security a plus.

Catholic Charities and Catholic Charities Community Services is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by law.